LEGO Shop at Home Access Issues

[ponyboy9595]

Same issues for me here in Canada. Called them to inquire and they are aware of the issues and a report (or several) have been sent. Said it should be up fairly soon, but that was 3 hours ago. Just tried again and no luck.

[Grissom]

Just logged in OK on UK site (had same issues as you guys) 

[wsuskee]

finally works again

[michaelauer21]

I still can't log into my account at Lego Shop at Home. Anyone else still having issues?

[lego rules]

yup.  not working........again..........

[exciter1]

I still can't log into my account at Lego Shop at Home. Anyone else still having issues?

I was able to login this morning, now I can't.

[Veegs]

I was able to login this morning, now I can't.

I can't login either...using this extra time to think about Pirates Chess set...

[MarleyMoose]

same here

[thoroakenfelder]

I finally got in this morning.last night it was dead. Missed CMF 14 packs, but I got some orders in.

[MarleyMoose]

My order on 9/3 of 5 ToT and a MM plus a free tractor was cancelled shortly after. I hit place order. It was during the recent log in issues Shop has been having. I purchase sets about every month on average. Mostly exclusives. I sent them an email asking "why"?  Hopefully I haven't earned that exclusive badge..

[pcaster]

Has anyone been able to check out while paying with a gift card recently?  I've tried Firefox, Chrome, Android Chrome, clearing all cookies along the way, and all get to the last step - order review where they display "We are authorising your payment information" with the scrolling blocks on desktop and spinning wheel on mobile, and it just sits there forever, refreshing the whole page every couple of seconds.

I'm about to try some other items in my cart, or maybe checking out with a CC to see if things change but thought I'd ask here first...

[BarryZola]

Not sure if there is a better place to post this, but move it if you need to. Has anyone been having trouble using the Lego Shop online at times lately? For the past few weeks it has just been returning to the home page when searching through different pages etc. Found the product I want now and added it to my basket but as soon as I click 'Checkout' it's just returning to the homepage. Apologies if this is something really simple, but it was working fine a while back. Is it worth just trying it again tomorrow and it may just work as it is playing up at random times? Thanks (it's the Parisian restaurant, by the way)

[Starkthunder]

7 minutes ago, BarryZola said:

Not sure if there is a better place to post this, but move it if you need to. Has anyone been having trouble using the Lego Shop online at times lately? For the past few weeks it has just been returning to the home page when searching through different pages etc. Found the product I want now and added it to my basket but as soon as I click 'Checkout' it's just returning to the homepage. Apologies if this is something really simple, but it was working fine a while back. Is it worth just trying it again tomorrow and it may just work as it is playing up at random times? Thanks (it's the Parisian restaurant, by the way)

Clearing the browsers cache as always fixed that for me.

[Phil B]

10 minutes ago, Starkthunder said:

Clearing the browsers cache as always fixed that for me.

That, or use a Private Browsing session to go to shop.lego.com (and close it when you're done).

[BarryZola]

Thanks guys, I'll give these methods a bash

[Seal Cutter]

1 hour ago, BarryZola said:

Not sure if there is a better place to post this, but move it if you need to. Has anyone been having trouble using the Lego Shop online at times lately? For the past few weeks it has just been returning to the home page when searching through different pages etc. Found the product I want now and added it to my basket but as soon as I click 'Checkout' it's just returning to the homepage. Apologies if this is something really simple, but it was working fine a while back. Is it worth just trying it again tomorrow and it may just work as it is playing up at random times? Thanks (it's the Parisian restaurant, by the way)

I get that too, but only sometimes. The next day when i try, without doing anything like clearing cache etc, it tends to work fine. No use to you if you had an urgent purchase to make, but just so you know it's not just you!

[Achilles]

Also, if cache browsing doesn't work, for whatever reason I only have that problem in Chrome, when I open it in IE it works fine.

 

[nolan808]

Anyone else experiencing an issue with the uk lego shop online. It wont let me view orders and the points have been taken away. Is there some sort of site maintenance going on?

[JM123]

57 minutes ago, raulaco said:

Anyone else experiencing an issue with the uk lego shop online. It wont let me view orders and the points have been taken away. Is there some sort of site maintenance going on?

Yes, experience same issues with the Dutch shop at home. 

[Martae54]

US SAH site has removed all VIP points from mine and several friends accounts. Also we ALL have packages in warehouse from the 27th. None of us ordered anything this past weekend obviously. Strange.

[Ted]

Australia Lego LEGO Shop at Home has the same issues. I logged in and all my VIP points are gone....shocking. Anyway i will give it a week or 2 to see if they correct it eventually if not, it is the darn phone call to CS to complain....not that they can do anything immediately about it....