Be careful when using gift cards online at TRU

mlncs · 2014-12-21T16:12:58.000Z

Not sure if anyone has had this problem before, but I tried to purchase two Elsa Snow Glow at tru.com with a gift card back in November, and used a gift card. when i checked out, the website took me right back to the Cart page, and no order number was ever generated. To my horror, the exact amount of purchase has been deducted from the gift card. Called customer service and the CSR verified my claim when she looked up the gift card info because there was no transaction attached to the debit. A complaint was opened. Three calls later, they were still "working" on it. Filed a dispute with Better Business Bereau on Dec 7, Toys R Us ignored it and never answered whatsoever. This is the second time TrU did me very wrong. i bought four sets on ebay tru in pairs. They only sent one of each instead two of each, and did not want to budge, stating tracking showed delivered. Unfortunately, I used Tru mastercard, which I had to fight tooth and nail, and a couple of months later, they finally gave me the credit, and the manager told me that this is like a gift for you, because your purchase is your problem. The way I proved it was that the shipping weight as found on UPS.com was a lot less than what it should have been. I am ending my association with tru, and will not buy from them again. I am going to cancel my credit card as well. I refuse to give them another dollar. My advice to you is be really careful when dealing with them, especially when using gift cards, there is a flaw in their system, best not use it on hot items that may have a chance of going out of stock online (SGe was super hot when I bought them, they might have gone out of stock while I was purchasing) If you have any advice or other horror stories about trU, would love to hear them. Cheers.