eBay Advice

[anolian]

Hi all,

 

I recently sold a lego set For $50. The buyer bought the item and even paid for it plus the shipping. Then 2 hours later i received a message saying can you cancel the order I bought the wrong model i thought it was something else. My add clearly has pictures name of set and model number. In your guys opinion and past experiences would you fully refund the order? If so do most people charge a cancellation fee? Or do i just refund it straight up and re post. The add had lots of watchers and now there all gone which kind of pisses me off.

 

Thanks

[shootyb]

I would cancel it and relist it. EBay will refund your final value fees.

[stephen_rockefeller]

Yep, people make honest mistakes, just refund and move on. Someone else will buy it.

[KShine]

Yep, people make honest mistakes, just refund and move on. Someone else will buy it.

 

Whether it is an honest mistake or not, it is best to just move on.

[DoNotInsertIntoMouth]

I would cancel it and relist it. EBay will refund your final value fees.

 

Exactly. I used to get irritated but its just worth it to move on and make people happy.

 

Wish Ebay would auto relist though.

[anolian]

Thank for all the input. I have cancelled ads before due to this reason but no one ever paid for them. I was worried that if i refund the money paypal would not reimburse there fees. After talking to paypal they will. So i will go a head and cancel and re list. Just a pain since there was so many watchers on it and now i have to start it from scratch.

[tonysbricks]

If you don't cancel the buyer can make your life miserable. Open a SNAD case, if tracking isnt scanned as delivered claim they never got it, leave neg feedback, or leave positive feedback with neg dsr. If you havent dropped the item off for shipping it is always in your best interest to cancel.

Edited October 3, 2014 by tonysbricks

[anolian]

I never though about the fact he could be an ass about the shipping and delivery of the item. Thanks for that Tony.I request the item to be cancelled and i have since reposted the ad.

[Yellowtot]

Just be glad he asked you before you shipped it, that would of resulted in a a tonne of extra drama.

[Sparkesy43]

And you can always block that buyer so he/she can't do it to you again.

[robfamily]

When something gets relisted that I have been watching, I always get a notification email to let me know it has been relisted.  

[anolian]

Good to know. I did not know you can block people. Or getvan email if a watched item is reposted.

Thanks

[baldilocks]

I have a buyer that bought a Simpsons House over 60 days ago and I can't even see the listing anymore. I know it was NISB when I sold it. They are now saying I got the item but it s not factory sealed. Had been opened and taped by someone. Wrapping is poor,too. The box was damaged and almost torn apart.

 

Is there anything I can do or am I out of luck with a dishonest buyer?

 

What is my best course of action. Do I try to do a partial refund or ask them to return it and pay shipping and probably get back a box with no minifigures, etc...?