asharerin Posted November 29, 2016 Share Posted November 29, 2016 5 minutes ago, redcell said: What are you selling? Most of the prices that I've been watching have been moving steadily in the right direction with some really unexpected jumps. Haven't been selling but watching prices of Tumbler, Red 5, HH, TH, GE etc. Not pretty. Plenty of the smaller and medium sized sets are doing much better. Happy with my prices on the sets we have been selling, all at least 100% ROI and alot much better (AT-AT, ISD, Cargo Terminal, Winter Village Cottages). Quote Link to comment Share on other sites More sharing options...
jbacunn Posted November 30, 2016 Share Posted November 30, 2016 Received this message from Amazon. Reason: Where's My Stuff ?Details: The item has not arrived as scheduled. Please send a status update to the customer. Status of delivery is delivered at the receptionist desk. But the front desk states to the cx that it wasn't true. The tracking does indeed show delivered front desk/reception on 11/22. Suggestions for a response/course of action? Will Amazon have my back since it shows delivered on the tracking? I did purchase the label through Amazon. It's a $60 dollar item so a scam seems doubtful. Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted November 30, 2016 Share Posted November 30, 2016 While they should cover it , according to many forum threads they don't . is it a hotel ? Quote Link to comment Share on other sites More sharing options...
grackleflint Posted November 30, 2016 Share Posted November 30, 2016 Received this message from Amazon. Reason: Where's My Stuff ?Details: The item has not arrived as scheduled. Please send a status update to the customer. Status of delivery is delivered at the receptionist desk. But the front desk states to the cx that it wasn't true. The tracking does indeed show delivered front desk/reception on 11/22. Suggestions for a response/course of action? Will Amazon have my back since it shows delivered on the tracking? I did purchase the label through Amazon. It's a $60 dollar item so a scam seems doubtful. This is why I am OK with paying more fees and having more restrictions with FBA.Right now I have a customer claiming not received for a GE. She says it is not on her porch like the UPS tracking number claims. Although she does not sound like a scammer so it's probably the exciting new trend of "porch piracy", I can let Amazon deal with her, either with a refund or a replacement from someone else's inventory (I have no more at Amazon and there's no way I'm telling her I have more personally). And if she leaves me negative feedback, I can have Amazon remove it since they take responsibility for all fulfillment issues. Quote Link to comment Share on other sites More sharing options...
jbacunn Posted November 30, 2016 Share Posted November 30, 2016 While they should cover it , according to many forum threads they don't . is it a hotel ? Sounds like it's an apartment building. I should mention this was FBM. Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted November 30, 2016 Share Posted November 30, 2016 8 minutes ago, jbacunn said: Sounds like it's an apartment building. I should mention this was FBM. That's a tough one .. I would try contacting the customer to tell them you are looking into it and then contact the office and UPS if need be . Tricky part is having the customer agree to wait without opening an A-Z claim were the outcome can go either way based on what other sellers experienced even though policy grants you a favorable outcome . Never send a replacement . Refund would be an option and can avert a claim in most cases but again , I would start with customer and office . 1 Quote Link to comment Share on other sites More sharing options...
newbie77 Posted November 30, 2016 Share Posted November 30, 2016 2 hours ago, jbacunn said: Received this message from Amazon. Reason: Where's My Stuff ?Details: The item has not arrived as scheduled. Please send a status update to the customer. Status of delivery is delivered at the receptionist desk. But the front desk states to the cx that it wasn't true. The tracking does indeed show delivered front desk/reception on 11/22. Suggestions for a response/course of action? Will Amazon have my back since it shows delivered on the tracking? I did purchase the label through Amazon. It's a $60 dollar item so a scam seems doubtful. Sorry to hear about this. as I have mentioned in my previous post, the new label thing only sounds good on paper. When customer complains that item not delivered its on your bucket to resolve and most likely we will have to foot the bill. amz and seller support don't give squat on this! But you should try and message them and see if they respond! 1 Quote Link to comment Share on other sites More sharing options...
newbie77 Posted November 30, 2016 Share Posted November 30, 2016 Btw prime day scaling Amazon ppt Quote Link to comment Share on other sites More sharing options...
sunkenbrick Posted November 30, 2016 Share Posted November 30, 2016 This past week I received a couple of "refund initiated for order xxx". All these are FBA so Amazon is handling the whole refund process but what I want to know is if there is a way to see the reason why these customers are returning the items. Each time one of these items gets back to Amazon its marked as customer damaged and can't be sold again. Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted November 30, 2016 Share Posted November 30, 2016 37 minutes ago, sunkenbrick said: This past week I received a couple of "refund initiated for order xxx". All these are FBA so Amazon is handling the whole refund process but what I want to know is if there is a way to see the reason why these customers are returning the items. Each time one of these items gets back to Amazon its marked as customer damaged and can't be sold again. Go to reports , fulfillment then returns .The reason if provided will show there once/if product is returned . 1 Quote Link to comment Share on other sites More sharing options...
junkrigger Posted November 30, 2016 Share Posted November 30, 2016 (edited) Well buyer returned the Death star today. Opened the shipping box to reveal old paint cans and packaging boxes. What happens when a buyer returns garbage instead of the item? I had been hoping for an open box, or missing minifigures, instead got back old paint cans. Edited November 30, 2016 by junkrigger Quote Link to comment Share on other sites More sharing options...
jaisonline Posted November 30, 2016 Share Posted November 30, 2016 1 minute ago, junkrigger said: Well buyer returned the Death star today. Opened the shipping box to reveal old paint cans and packaging boxes. What happens when a buyer returns garbage instead of the item? Terrible. Sorry to hear about the misfortune, You can try and see if amazon seller support can help. Can't hurt to see. Did you take pictures of what was in the returned box? Quote Link to comment Share on other sites More sharing options...
junkrigger Posted November 30, 2016 Share Posted November 30, 2016 (edited) Just now, jaisonline said: Terrible. Sorry to hear about the misfortune, You can try and see if amazon seller support can help. Can't hurt to see. Did you take pictures of what was in the returned box? Yep took pictures. Its hard to believe. But I guess I should have expected the worst once it had been established that I was being scammed. This instance and how Amazon deals with it will really define them and how they treat sellers and customers. Surely Amazon will have records of all the Lego items I have purchased from them over the years, and am curious if they are concerned about me as a customer as well as a seller. Edited November 30, 2016 by junkrigger Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted November 30, 2016 Share Posted November 30, 2016 Open case . Take a lot of pics. Point to the buyer's communication where they admitted receiving the right product albeit "used". Use terms such as removed , and substituted instead theft and scammed . Stay professional . If u are denied, reopen case and ask for supervisor review 3 Quote Link to comment Share on other sites More sharing options...
junkrigger Posted November 30, 2016 Share Posted November 30, 2016 Just now, Bold-Arrow said: Open case . Take a lot of pics. Point to the buyer's communication where they admitted receiving the right product albeit "used". Use terms such as removed , and substituted instead theft and scammed . Stay professional . If u are denied, reopen case and ask for supervisor review Thanks. Much appreciated. Quote Link to comment Share on other sites More sharing options...
newbie77 Posted November 30, 2016 Share Posted November 30, 2016 14 minutes ago, junkrigger said: Yep took pictures. Its hard to believe. But I guess I should have expected the worst once it had been established that I was being scammed. This instance and how Amazon deals with it will really define them and how they treat sellers and customers. Surely Amazon will have records of all the Lego items I have purchased from them over the years, and am curious if they are concerned about me as a customer as well as a seller. sorry to hear about this. i think i had mentioned on the past what has(d) happened in my case when similar stuff had happened. i believe you mentioned A-Z was opened for this and its had been in most likely waiting for the item being returned. contact seller support [ but as i said before it won't help much. they will just pass the buck or give you useless response or you won't get response until the a-z is settled ]. now there are only 2 outcome. upload this information to A-Z case if they haven't issued refund and deducted from your account. even if the A-Z reviewer is sympathetic to your case they will repeatedly send you message to refund the order since you received the item. its rather unfortunate how this one goes... only silver lining is the restocking fee in this case..... Quote Link to comment Share on other sites More sharing options...
thombockerman Posted November 30, 2016 Share Posted November 30, 2016 You're not allowed to send paint and other flammable materials in the mail. I wonder if the post office would care that this person violated that rule. Quote Link to comment Share on other sites More sharing options...
junkrigger Posted December 1, 2016 Share Posted December 1, 2016 30 minutes ago, thombockerman said: You're not allowed to send paint and other flammable materials in the mail. I wonder if the post office would care that this person violated that rule. It was sent UPS. But yes the paint cans even have the address of the Home Depot in California Quote Link to comment Share on other sites More sharing options...
Sharkeye Posted December 1, 2016 Share Posted December 1, 2016 I would take pictures of the California address and point that out to seller support. Quote Link to comment Share on other sites More sharing options...
junkrigger Posted December 1, 2016 Share Posted December 1, 2016 17 minutes ago, Sharkeye said: I would take pictures of the California address and point that out to seller support. Absolutely, I think that is relevant also. Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted December 1, 2016 Share Posted December 1, 2016 Wow that is horrible @junkrigger At least on eBay seller could permanently block these scammer scums Quote Link to comment Share on other sites More sharing options...
river41 Posted December 1, 2016 Share Posted December 1, 2016 can you open a police case for theft? no idea but am curious . Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted December 1, 2016 Share Posted December 1, 2016 3 minutes ago, river41 said: can you open a police case for theft? no idea but am curious . yes Quote Link to comment Share on other sites More sharing options...
biking_tiger Posted December 1, 2016 Share Posted December 1, 2016 Total crap. So sorry this happened. :/ Quote Link to comment Share on other sites More sharing options...
river41 Posted December 1, 2016 Share Posted December 1, 2016 5 minutes ago, Bold-Arrow said: yes i have a vague memory of someone on here being scammed out of a expensive watch last year. He opened a police report or threatened too and the scammer voluntarily returned the money to his amazon account. Quote Link to comment Share on other sites More sharing options...
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