Selling Lego on Amazon.com

[junkrigger]

Just now, exciter1 said:

Don't us prepay, make them pay their own return shipping, or Amazon will generate them one.

Thanks, this seasoned advice is so helpful. Appreciate it so much.

[msdontplay01]

Don't us prepay, make them pay their own return shipping, or Amazon will generate them one.

Or you can purchase a prepaid label yourself and send it as an attachment to the buyer. This way you control the shipping cost and method since you are on the hook for return shipping since the claim is the item was damaged

[Bold-Arrow]

2 minutes ago, exciter1 said:

Don't us prepay, make them pay their own return shipping, or Amazon will generate them one.

He would be subjecting himself to an A-Z claim , ding to his metrics and potentially loss of product . Best move is a pre-paid label at this point 

2 minutes ago, junkrigger said:

Thanks, this seasoned advice is so helpful. Appreciate it so much.

I think u need to rethink that .  No disrespect to Ex1  

[msdontplay01]

He would be subjecting himself to an A-Z claim , ding to his metrics and potentially loss of product . Best move is a pre-paid label at this point 

I agree, follow the advice BA and I have given you above. Not sending the buyer a prepaid label can open another can of worms

[exciter1]

I think u need to rethink that .  No disrespect to Ex1  

Doh, guess I got lucky when I made the guy return the 10188 out of pocket.

[junkrigger]

Just now, exciter1 said:

Doh, guess I got lucky when I made the fiy return the 10188 out of pocket.

Oh you got scammed on the same product, My buyer is in Santa Ana California.

[exciter1]

Oh you got scammed on the same product, My buyer is in Santa Ana California.

Mine seemed like an honest Dad. It returned pristine and I resold it.

[junkrigger]

3 minutes ago, Bold-Arrow said:

He would be subjecting himself to an A-Z claim , ding to his metrics and potentially loss of product . Best move is a pre-paid label at this point 

I think u need to rethink that .  No disrespect to Ex1  

How do I get the buyers email to send them the prepaid UPS label by email? I only have amazon email access.

[Bold-Arrow]

2 minutes ago, junkrigger said:

How do I get the buyers email to send them the prepaid UPS label by email? I only have amazon email access.

U can attach it thru that portal . 

[junkrigger]

Just now, Bold-Arrow said:

U can attach it thru that portal . 

Thanks, I think also can send it to the aliased email address. Wow its a lot of work to deal with this. Again very disappointed to hear also that I am not the only one to get scammed on this item, this week.

[msdontplay01]

U can attach it thru that portal . 

Just attach it to the email you received from the buyer in Seller Central. You can also click on " Contact Buyer" for this transaction and send it from there

[newbie77]

2 hours ago, junkrigger said:

Received a return request where the buyer claims I sent them a used damaged item.   "What I received was opened, used and in terrible shape for the money I paid for this. Stating an item is New then sending a used old item is fraud."   What should I make of this. It is important to note that a new seller recently listed this item for $50 less than the price mine sold for.  Should I offer to price adjust as well as accepting the return? Is this person trying to totally scam me and send back rocks, or old used LEPIN, or just trying to save $50 and in the process cost me a ton in shipping? Thanks for any advice. As a long time eBay seller I am not used to these Amazon scam buyers. 2 of the last 6 high ticket >$400 sets I have sold on Amazon have been to SCAM buyers.  I don't know what to say and am so disappointed in the honesty of Amazon buyers of high value sets, and I will never sell an expensive item on Amazon again. Hard to believe that Amazon facilitates open theft against its sellers.

late on responding but follow B-A advise. 

all in all its pretty clear that for damaged item its sellers responsibility. 

a. authorize return and add return label 

if you don't provide return label; if the buyer opens A-Z you will be at a disadvantage and might lose both product and $$$

providing label don't save you much. but there are scammers

you can attach the return label same flow where you authorize return

On November 16, 2016 at 7:13 PM, BrickLegacy said:

Same here...and the next day I was put under velocity review 

wow. your sales/on item(s) must have gone through the roof to be under velocity review. it has to be at least 40X your average sales to get under velocity review.

 

Edited November 18, 2016 by newbie77

[newbie77]

19 minutes ago, msdontplay01 said:

Or you can purchase a prepaid label yourself and send it as an attachment to the buyer. This way you control the shipping cost and method since you are on the hook for return shipping since the claim is the item was damaged

just so you know. this won't control or protect you on shipping cost. 

one scammer on 10211 & 10188 actually returned me those item on 24"X24"X24" box [ of course both item & box were not the one i sent ].

i got charged 2X or more on shipping because of dimensional weight than what the printed label would have cost.

Edited November 18, 2016 by newbie77

[msdontplay01]

just so you know. this won't control or protect you on shipping cost. 

one scammer on 10211 & 10188 actually returned me those item on 24"X24"X24" box [ of course both item & box were not the one i sent ].

i got charged 2X or more on shipping because of dimensional weight than what the printed label would have cost.

Yes it can, b/c telling the buyer to pay their own return shipping up front can lead to them being disgruntled and sending it back overnight, one or two day air, or even express shipping. Of course it will not prevent an oversize or dimensional charge.

I simply meant you control what service is used to return it instead of the buyer choosing it, and potentially increasing the costs even more

[junkrigger]

This is the reply I received when I sent them and email with the return shipping label. 

"You are not allowed to state an item as “New” unless it is in Brand Spanking New condition! The item is not New nor is it sealed in anyway. It was opened and in poor condition. Your Store purposefully miss-represented the state of your merchandise with the sole purpose to defraud an Amazon customer. This is a serious matter, one in which we the customer are suffering because of your fraud. Sending us a “Used/Opened” item when you listed it as “New” is a clear violation of Amazon policies. Offering a refund does not help our situation nor relieve you from what you did. So sending the package back so you can try this fraud on another unsuspecting customer is not an ideal remedy for us. We are going to report you to Amazon for fraud and explain how you ruined our child’s birthday!!!!"

 

I don't know what to say. Will Amazon really think I sent them a used and abused set as new because its worth it to me to ATEMPT to scam someone out of a hundred bucks selling a used 10188 as new.  After hearing Exciter and Newbie77 share the exact same recent experience I can only conclude that Amazon is ripe with these scam buyers. So disappointing. 

 

 

Edited November 18, 2016 by junkrigger

[Bold-Arrow]

I wouldn't say anything . No response needed at this point after u provided them with the pre paid label . U followed Amazon's policy . U have a good case to defend yourself in case they open A-Z. Amazon might decide in ur favor and refund them from their own ( our seller fees ) pocket . 

[msdontplay01]

10 minutes ago, junkrigger said:

This is the reply I received when I sent them and email with the return shipping label. 

"You are not allowed to state an item as “New” unless it is in Brand Spanking New condition! The item is not New nor is it sealed in anyway. It was opened and in poor condition. Your Store purposefully miss-represented the state of your merchandise with the sole purpose to defraud an Amazon customer. This is a serious matter, one in which we the customer are suffering because of your fraud. Sending us a “Used/Opened” item when you listed it as “New” is a clear violation of Amazon policies. Offering a refund does not help our situation nor relieve you from what you did. So sending the package back so you can try this fraud on another unsuspecting customer is not an ideal remedy for us. We are going to report you to Amazon for fraud and explain how you ruined our child’s birthday!!!!"

 

I don't know what to say. Will Amazon really think I sent them a used and abused set as new because its worth it to me to ATEMPT to scam someone out of a hundred bucks selling a used 10188 as new.  After hearing Exciter and Newbie77 share the exact same recent experience I can only conclude that Amazon is ripe with these scam buyers. So disappointing. 

 

 

Stay calm.  If you've sent them a return shipping label as you indicated, you have done everything you can at this point. Do not continue to go back and forth with this buyer.  They are obviously very upset and it seems nothing you can do will make this right for them.  Just wait for them to return the item, inspect it, then refund them in full if everything is received.  If they trash the item, you can charge an appropriate restocking fee (see Amazon guidelines). 

If they file an a-to-z claim, you will represent your side with specifics/dates stating you authorized a return, sent the buyer a prepaid shipping label, and offered a full refund upon return of your item.

[Phil B]

5 minutes ago, Bold-Arrow said:

I wouldn't say anything . No response needed at this point after u provided them with the pre paid label . U followed Amazon's policy . U have a good case to defend yourself in case they open A-Z. Amazon might decide in ur favor and refund them from their own ( our seller fees ) pocket . 

I would only talk with Amazon at this point, not directly with the buyer, unless absolutely necessary. And if you have to, make sure to proof-read and have no emotions or ambiguous statements in those messages.

[kahuka]

Big thumbs up to the community for helping this guy out!

[marcandre]

That response from the buyer makes me sick. I hope it works out for you. 

[Sfcommando14]

That is just coded language for "I'm a scammer and I try to threaten sellers who I think are new into refunding me and letting me keep the item".  I agree not to talk to them at all anymore.  Refund, take the return, and see if they try to follow up on their threat.  Probably not.

[junkrigger]

22 minutes ago, Bold-Arrow said:

I wouldn't say anything . No response needed at this point after u provided them with the pre paid label . U followed Amazon's policy . U have a good case to defend yourself in case they open A-Z. Amazon might decide in ur favor and refund them from their own ( our seller fees ) pocket . 

Thanks to all. Without the advice I would have spent hours researching and still possibly made poor decisions. Still I must say in light of this and the experiences of other members who perhaps have been getting scammed by Amazon buyers but are not speaking about it, it makes selling high value items on Amazon a non-option and important consideration in the investing strategy.

Edited November 18, 2016 by junkrigger

[foreverawesome]

Hello,

I have wanted to open a LEGO store on amazon for a long time now . I read online that in order to become an official LEGO seller you have got to invest a lot of money and have people constantly buying your supplies. So, it is practically impossible to start an official LEGO store without previous experience in the field. I have also read that in order to gain that experience I could start "small", by buying wholesale, though I'm not really sure how to do that. Does anyone have information regarding where can I buy LEGO wholesale, and generally how does it work? Where do I start?

I would very much appreciate your help.

[BrickLegacy]

Customer inquired about shipping and delivery.  Is it OK to message them back to track the shipment on the FedEx website so they can customize delivery or is any mention of a different website a 100% no-no (taboo) on Amazon?

[newbie77]

1 hour ago, BrickLegacy said:

Customer inquired about shipping and delivery.  Is it OK to message them back to track the shipment on the FedEx website so they can customize delivery or is any mention of a different website a 100% no-no (taboo) on Amazon?

Limit response to the order with tracking number and link.