Tonka858 Posted May 14 Share Posted May 14 1 hour ago, Bricklectic said: Explain this? Sending in ONE item and Amazon is asking for an inbound service fee so they can send it to the right state?!! this started a couple months ago, It's brutal, Quote Link to comment Share on other sites More sharing options...
gmpirate Posted May 14 Share Posted May 14 Looks like automatic FBM refunds as soon as they drop off the package now. Quote Link to comment Share on other sites More sharing options...
Tonka858 Posted May 15 Share Posted May 15 On 5/13/2024 at 9:14 PM, gmpirate said: Looks like automatic FBM refunds as soon as they drop off the package now. Generally orders over $100 don't auto refund, So you can hit with 19% restock fee and get the label cost back from the return. Quote Link to comment Share on other sites More sharing options...
Jackson Posted May 15 Share Posted May 15 4 hours ago, Tonka858 said: Generally orders over $100 don't auto refund, So you can hit with 19% restock fee and get the label cost back from the return. Why 19 percent? Quote Link to comment Share on other sites More sharing options...
Tonka858 Posted May 16 Share Posted May 16 19 hours ago, Jackson said: Why 19 percent? You don't have to include photos, but if you pick 20 you do 2 Quote Link to comment Share on other sites More sharing options...
vasp Posted June 4 Share Posted June 4 Anyone ever seen a GHOST SKU? I had 21102 listed at 99.99. (Lowest was around $90+) Had 2 sales for $79.99 last week. Wanted to up the price and look up 21102 and it shows the set price of 99.99 which didn't make sense. No business price is set and no amazon discount. Finally thought about searching with SKU of sold item- but the SKU doesn't show up as an active SKU. Looked up all options like closed listings, suppressed listings, incomplete listings etc. The SKU doesn't show up. Any ideas folks? Never ran into a situation like this before. I closed my store for the time being trying to figure this out. Product page was showing 7 more left in stock. Quote Link to comment Share on other sites More sharing options...
smittypop2 Posted June 5 Share Posted June 5 is it suppressed? Quote Link to comment Share on other sites More sharing options...
vasp Posted June 5 Share Posted June 5 20 minutes ago, smittypop2 said: is it suppressed? No. I already checked suppressed listings too. Quote Link to comment Share on other sites More sharing options...
vasp Posted June 7 Share Posted June 7 Wanted to post an update. A week after I opened a case for this issue got a response today. SS states, "you can't see the SKU in your inventory but the SKU is active and product is available for sale. Please use inventory uploader with the SKU to change price or quantity" This process worked. But SS fails to address the issue of SKU not appearing in my inventory. Mysterious amazon ways Quote Link to comment Share on other sites More sharing options...
Tonka858 Posted June 7 Share Posted June 7 18 minutes ago, vasp said: Wanted to post an update. A week after I opened a case for this issue got a response today. SS states, "you can't see the SKU in your inventory but the SKU is active and product is available for sale. Please use inventory uploader with the SKU to change price or quantity" This process worked. But SS fails to address the issue of SKU not appearing in my inventory. Mysterious amazon ways You have it in FBA? really surprised they would not refresh the listing for you. Quote Link to comment Share on other sites More sharing options...
JosephMali Posted June 8 Share Posted June 8 Anyone get compliance requirement for sets with light bricks? I have four. Any ideas on how to meet the requirements? Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted June 9 Share Posted June 9 On 4/8/2024 at 4:00 PM, Tonka858 said: I have submitted all of these, After 2 hours on chat finally got a rep as a TEST to remove the "Discontinued by manufacturer" and what do you know it came back. there where going to work on more of the asins on the list and keep my case open. Hopefully some of your lisitings come back It has been 2 months, I am guessing these ASINs are not coming back. Quote Link to comment Share on other sites More sharing options...
gmpirate Posted June 9 Share Posted June 9 1 hour ago, Darth_Raichu said: It has been 2 months, I am guessing these ASINs are not coming back. They already auto-returned all my FBA stock that had their listings removed. 1 Quote Link to comment Share on other sites More sharing options...
vasp Posted June 10 Share Posted June 10 On 6/6/2024 at 10:07 PM, Tonka858 said: You have it in FBA? really surprised they would not refresh the listing for you. It's not FBA. It's FBM. Quote Link to comment Share on other sites More sharing options...
Tonka858 Posted June 13 Share Posted June 13 On 6/9/2024 at 8:03 PM, vasp said: It's not FBA. It's FBM. delete the listing and relist Quote Link to comment Share on other sites More sharing options...
vasp Posted June 13 Share Posted June 13 1 hour ago, Tonka858 said: delete the listing and relist The listing was not visible on seller central. Had to go into inventory loader and delete from there Quote Link to comment Share on other sites More sharing options...
vasp Posted June 17 Share Posted June 17 (edited) Ama bots running crazy. So many listings show product detail page removed. This time no discontinued by manufacturer issue Edited June 17 by vasp Quote Link to comment Share on other sites More sharing options...
Bricklectic Posted June 20 Share Posted June 20 Got an amazon FBA return sent to me today. Its not a set I ever sold. How can I lookup which order it was associated with? i see theres a sticker that says LPN but dont know where to find that. After I track it down, Assuming the value is lower than what I sold, do I have any recourse? Quote Link to comment Share on other sites More sharing options...
Achilles Posted June 20 Share Posted June 20 18 minutes ago, Bricklectic said: Got an amazon FBA return sent to me today. Its not a set I ever sold. How can I lookup which order it was associated with? i see theres a sticker that says LPN but dont know where to find that. After I track it down, Assuming the value is lower than what I sold, do I have any recourse? You should be able to search for that LPN in your return reports. Then once you do, open up the standard return dispute process, and attach pictures of the set you got, and what the set SHOULD be, and tell them that they sent back the wrong/incorrect set. I suspect you would get reimbursed. 1 Quote Link to comment Share on other sites More sharing options...
Bricklectic Posted June 20 Share Posted June 20 59 minutes ago, Achilles said: You should be able to search for that LPN in your return reports. Then once you do, open up the standard return dispute process, and attach pictures of the set you got, and what the set SHOULD be, and tell them that they sent back the wrong/incorrect set. I suspect you would get reimbursed. Thank you! I was able to find the sold set. An Inquisitor Scythe. They returned a 31109 3 in 1 pirate ship. I suppose the value isnt too far off but can you clarify what the standard return dispute is? I never did one before... Quote Link to comment Share on other sites More sharing options...
Achilles Posted June 20 Share Posted June 20 1 hour ago, Bricklectic said: Thank you! I was able to find the sold set. An Inquisitor Scythe. They returned a 31109 3 in 1 pirate ship. I suppose the value isnt too far off but can you clarify what the standard return dispute is? I never did one before... https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund Go there, fill out the form, wait and pray. They will probably ask for photos, so have those ready. 1 Quote Link to comment Share on other sites More sharing options...
Bricklectic Posted June 20 Share Posted June 20 It looks like im reporting myself tho see the highlighted words below Quote Link to comment Share on other sites More sharing options...
Achilles Posted June 20 Share Posted June 20 You may have found yourself on seller abuse instead of buyer abuse - page should look like: Double check the URL at the top. 1 Quote Link to comment Share on other sites More sharing options...
Bricklectic Posted June 21 Share Posted June 21 Very strange. I go through my account health to abuse. but my options are different than yours. Maybe your account isnt a professional? Quote Link to comment Share on other sites More sharing options...
Tonka858 Posted June 21 Share Posted June 21 In order to get paid, You will need several images , A picture of the return shipping label, The packing slip, Image of the actual item, LPN sticker. explain you got the wrong item, Hope the person is smart and does not ask you for images of the actual product in the box, If they do you have 2 choices, go a head and open it or second, If you have a bulk bin of loose lego drop a bunch next to the box and use that. After you get paid, List the other lego and double dip.. I have never not been paid, Even with the star wars gremlins that steal the figures. Quote Link to comment Share on other sites More sharing options...
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