Sfcommando14 Posted June 8, 2016 Share Posted June 8, 2016 Same buyer? Quote Link to comment Share on other sites More sharing options...
newbie77 Posted June 8, 2016 Share Posted June 8, 2016 4 minutes ago, exciter1 said: OK, I assume your FBA label is not on it? Any recourse? no FBA label or the tag that was in the item. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted June 8, 2016 Share Posted June 8, 2016 Just now, newbie77 said: no FBA label or the tag that was in the item. Are these cases being investigated? Quote Link to comment Share on other sites More sharing options...
newbie77 Posted June 8, 2016 Share Posted June 8, 2016 2 minutes ago, Sfcommando14 said: Same buyer? different buyer. different location. 1 in north-east coast, 2 in mid-west. Quote Link to comment Share on other sites More sharing options...
newbie77 Posted June 8, 2016 Share Posted June 8, 2016 1 minute ago, exciter1 said: Are these cases being investigated? 1 was FBA & 2 are FBM. [ they are currently pending investigation no outcome yet. ] . A-Z on 1 FBM. [ its a tossup ]. other one on-going. will see how the other A-Z goes and decide. 1 Quote Link to comment Share on other sites More sharing options...
exciter1 Posted June 8, 2016 Share Posted June 8, 2016 2 minutes ago, newbie77 said: 1 was FBA & 2 are FBM. [ they are currently pending investigation no outcome yet. ] . A-Z on 1 FBM. [ its a tossup ]. other one on-going. will see how the other A-Z goes and decide. Good luck! Return fraud at it's finest. Quote Link to comment Share on other sites More sharing options...
Miami Bomb Squad Posted June 8, 2016 Share Posted June 8, 2016 (edited) 39 minutes ago, newbie77 said: iii. finally we get the item and the item is not the one we sent. Are all the bags and contents still there? Edited June 8, 2016 by Miami Bomb Squad 1 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted June 8, 2016 Share Posted June 8, 2016 I would say you will unfortunately need to eat it and sell them on eBay . In most cases Amazon will side with the buyer when it is a he says she says scanrio Quote Link to comment Share on other sites More sharing options...
exciter1 Posted June 8, 2016 Share Posted June 8, 2016 1 minute ago, Bold-Arrow said: I would say you will unfortunately need to eat it and sell them on eBay . In most cases Amazon will side with the buyer when it is a he says she says scanrio Often times they also side with the buyer when they don't respond, even after you try to contact them 10 times. Quote Link to comment Share on other sites More sharing options...
newbie77 Posted June 8, 2016 Share Posted June 8, 2016 19 minutes ago, Miami Bomb Squad said: Are all the bags and contents still there? haven't verified content of FBA. FBM waiting on insurance response. will open after that. by the looks of the seal its very very clear that its been blow-dryered. its not perfect. 17 minutes ago, Bold-Arrow said: I would say you will unfortunately need to eat it and sell them on eBay . In most cases Amazon will side with the buyer when it is a he says she says scanrio most likely [+ round trip shipping ] selling is not as profitable as someone counts LOL... should be content for "lego investing mistakes" ha@! Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted June 8, 2016 Share Posted June 8, 2016 For fba it doesn't hurt to open a case but ur chances are slim unless it was shipped back naked Quote Link to comment Share on other sites More sharing options...
newbie77 Posted June 8, 2016 Share Posted June 8, 2016 2 minutes ago, Bold-Arrow said: For fba it doesn't hurt to open a case but ur chances are slim unless it was shipped back naked already done that with the rfid tag that was in the original item. Quote Link to comment Share on other sites More sharing options...
DadsAFOL Posted June 8, 2016 Share Posted June 8, 2016 already done that with the rfid tag that was in the original item. Are you RFID tagging everything you send to FBA? Any value in doing that that you can share? Quote Link to comment Share on other sites More sharing options...
newbie77 Posted June 8, 2016 Share Posted June 8, 2016 1 hour ago, DadsAFOL said: Are you RFID tagging everything you send to FBA? Any value in doing that that you can share? not everything. at this time, i am RFID tagging all exclusives with selling price over $300. if i win this and get $ from amazon then i would say "yes there is value" otherwise its a wash. Dunno yet. its something i had to try because of rising number of "scammers in/at amazon" otherwise, FBA is a trap [ at least IMHO ]. its initial cost is higher for the scanner & software but after that tag (passive ones are cheap) less than $4/piece [ even cheapest one are i think $2,50 or lower but i am using one that costs $4,00]. i think its worth it. [had to try ] { cost of insuring is the same but again insurance is a coin-toss } i have not had gotten reimbursement from insurance companies. not saying this is all 100% its more like having alarm company "home protection sign" as a deterrent to thieves. 2 Quote Link to comment Share on other sites More sharing options...
pete411 Posted June 9, 2016 Share Posted June 9, 2016 Newbie77, let us know how the investigation goes and if the RFID tagging has any influence on Amazon's decision. I'm definitely intrigued. Good luck to you. Quote Link to comment Share on other sites More sharing options...
jbacunn Posted June 10, 2016 Share Posted June 10, 2016 Sold a RE yesterday. Shipped it out this morning. Got a return request this evening with the following description: Return reason: Didn't approve purchaseCustomer comments: My 4 year old son was playing on my wife's phone and ordered almost $800 in random purchases and things that were in our cart. We did not approve these orders at this time. Sounds like BS to me. My price was not the lowest so what are the chances that a 4 year old scrolls through the list of RE sellers and picks mine and adds it to the cart? Also don't buy the "things in our cart" explanation. It's going to be another 1-2 days before they receive the shipment. Any advice on how I should handle? My thought is to tell them to let me know when they receive the package and confirm that they did not open the box. I will authorize the return at that time and they can ship it back without even opening it. I will check the box for shenanigans when I receive it and then refund less shipping charges assuming everything is ok. Quote Link to comment Share on other sites More sharing options...
Phil B Posted June 10, 2016 Share Posted June 10, 2016 2 minutes ago, jbacunn said: Sold a RE yesterday. Shipped it out this morning. Got a return request this evening with the following description: Return reason: Didn't approve purchaseCustomer comments: My 4 year old son was playing on my wife's phone and ordered almost $800 in random purchases and things that were in our cart. We did not approve these orders at this time. Sounds like BS to me. My price was not the lowest so what are the chances that a 4 year old scrolls through the list of RE sellers and picks mine and adds it to the cart? Also don't buy the "things in our cart" explanation. It's going to be another 1-2 days before they receive the shipment. Any advice on how I should handle? My thought is to tell them to let me know when they receive the package and confirm that they did not open the box. I will authorize the return at that time and they can ship it back without even opening it. I will check the box for shenanigans when I receive it and then refund less shipping charges assuming everything is ok. Depending on whom you shipped with you might be able to hold the shipment for a direct return ..... 2 Quote Link to comment Share on other sites More sharing options...
Undercover Boss Posted June 10, 2016 Share Posted June 10, 2016 On 6/8/2016 at 7:33 PM, newbie77 said: not everything. at this time, i am RFID tagging all exclusives with selling price over $300. if i win this and get $ from amazon then i would say "yes there is value" otherwise its a wash. Dunno yet. its something i had to try because of rising number of "scammers in/at amazon" otherwise, FBA is a trap [ at least IMHO ]. its initial cost is higher for the scanner & software but after that tag (passive ones are cheap) less than $4/piece [ even cheapest one are i think $2,50 or lower but i am using one that costs $4,00]. i think its worth it. [had to try ] { cost of insuring is the same but again insurance is a coin-toss } i have not had gotten reimbursement from insurance companies. not saying this is all 100% its more like having alarm company "home protection sign" as a deterrent to thieves. I had a similar situation and Amazon reimbursed me for the items. So it definitely worked in my favor. Quote Link to comment Share on other sites More sharing options...
jbacunn Posted June 10, 2016 Share Posted June 10, 2016 10 minutes ago, Phil B said: Depending on whom you shipped with you might be able to hold the shipment for a direct return ..... USPS? Quote Link to comment Share on other sites More sharing options...
DadsAFOL Posted June 10, 2016 Share Posted June 10, 2016 (edited) 7 minutes ago, jbacunn said: USPS? https://www.usps.com/manage/package-intercept.htm Edited June 10, 2016 by DadsAFOL I can't edit my post to put the link outside the quote, but you can figure it out. 3 Quote Link to comment Share on other sites More sharing options...
jbacunn Posted June 10, 2016 Share Posted June 10, 2016 5 minutes ago, DadsAFOL said: 7 minutes ago, jbacunn said: USPS? https://www.usps.com/manage/package-intercept.htm It says my package is not eligible. I don't know why. Thanks anyway. Quote Link to comment Share on other sites More sharing options...
Phil B Posted June 10, 2016 Share Posted June 10, 2016 1 minute ago, jbacunn said: It says my package is not eligible. I don't know why. Thanks anyway. Call the destination post office and see if they can help. Alternatively, assuming this is eBay, you could tell them that you will honor their request for cancellation once you receive the item back unopened. If you're not sure what would be best - I've had good assistance from eBay support in the past when trying to plot out the best course of action. Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted June 10, 2016 Share Posted June 10, 2016 4 minutes ago, Phil B said: Call the destination post office and see if they can help. Alternatively, assuming this is eBay , you could tell them that you will honor their request for cancellation once you receive the item back unopened. If you're not sure what would be best - I've had good assistance from eBay support in the past when trying to plot out the best course of action. I do not have that much experience selling on Amazon, but from what I heard Amzn seller support is not as helpful as eBay @jbacunn That is the oldest excuse in the online retail world: "oops my toddler did it!!" 1 Quote Link to comment Share on other sites More sharing options...
Phil B Posted June 10, 2016 Share Posted June 10, 2016 2 minutes ago, Darth_Raichu said: I do not have that much experience selling on Amazon, but from what I heard Amzn seller support is not as helpful as eBay @jbacunn That is the oldest excuse in the online retail world: "oops my toddler did it!!" Argh - of course - this was posted in the Amazon thread. Ignore all my Ebay drivel ..... 2 Quote Link to comment Share on other sites More sharing options...
jbacunn Posted June 10, 2016 Share Posted June 10, 2016 Call the destination post office and see if they can help. Alternatively, assuming this is eBay, you could tell them that you will honor their request for cancellation once you receive the item back unopened. If you're not sure what would be best - I've had good assistance from eBay support in the past when trying to plot out the best course of action. This is the Selling on Amazon forum Phil. Have you had a few cocktails this evening? 2 Quote Link to comment Share on other sites More sharing options...
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