Selling Lego on Amazon.com

[gmpirate]

I have 200 to 300 units of Chinese furniture covers in FBA since last year eating up storage fees.  One day one of my Chinese New Year sets suddenly had about 500 units in stock.  It began selling and getting lots of returns and complaints.  I notified Amazon it was not my inventory and that I had sold out a long time ago.  I've called three times and opened two or three different cases to get it solved.  The only response I've received to date from Amazon is them contacting me that they are starting their own investigations because of the high rate of return.  For a while they were sending me big shipments of the product but that finally stopped.  So now I am eating storage fees, return fees, customer returns, etc.

Good news is that a 50 count of a set I sent in back in October just showed up in FBA 😃

[tk79]

On 4/17/2025 at 10:31 AM, gmpirate said:

I have 200 to 300 units of Chinese furniture covers in FBA since last year eating up storage fees.  One day one of my Chinese New Year sets suddenly had about 500 units in stock.  It began selling and getting lots of returns and complaints.  I notified Amazon it was not my inventory and that I had sold out a long time ago.  I've called three times and opened two or three different cases to get it solved.  The only response I've received to date from Amazon is them contacting me that they are starting their own investigations because of the high rate of return.  For a while they were sending me big shipments of the product but that finally stopped.  So now I am eating storage fees, return fees, customer returns, etc.

Good news is that a 50 count of a set I sent in back in October just showed up in FBA 😃

Brutal. Looks like we've found out where all the West End guys moved to. 

[Darth_Raichu]

I have no clue which tools they were referring to in this poll 🤣 🤣

[chaozz]

1 hour ago, Darth_Raichu said:

I have no clue which tools they were referring to in this poll 🤣 🤣

https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund

 

all of our FBA returns and there is a lot,, anything built I report them for this, and then open amazon case for item missing parts

also report for wrong item etc

Edited Monday at 07:51 PM by chaozz

[Darth_Raichu]

57 minutes ago, chaozz said:

https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund

 

all of our FBA returns and there is a lot,, anything built I report them for this, and then open amazon case for item missing parts

also report for wrong item etc

After A LOT of usage of that tool, your answer to that poll above would be... ?

[chaozz]

I would disagree, I would like to be able to block them

[Darth_Raichu]

On 4/21/2025 at 4:25 PM, chaozz said:

I would disagree, I would like to be able to block them

How many times did you report the same abusive buyer via the tools before Amazon stopped them?

If the answer is more than once, then probably your answer to that poll should be Strongly disagree  

[Bricklectic]

sales are sloooooooooooooooooow

[NIevo]

3 hours ago, Bricklectic said:

sales are sloooooooooooooooooow

Yep, I'm down over 50% from last year.  Honestly I've done more sales on Bricklink then Amazon this last month.

[chaozz]

19 hours ago, Darth_Raichu said:

How many times did you report the same abusive buyer via the tools before Amazon stopped them?

If the answer is more than once, then probably your answer to that poll should be Strongly disagree  

I had one person over several months buy 8 of 75342, 2 where returned with no figures, As of now no 9th order and the last return was about a month ago, I also put in the comments "They stole our product"  "They should be banned"

Edited Wednesday at 05:28 PM by chaozz

[I am Niko]

Sold a Funko Pop that was mint, shipped it in a box that had plenty of cushion (like 4"+ space on each side). Buyer received it this morning and immediately opened a return citing "Product damaged, but shipping box OK", with the comment "All 4 corners blunted". I asked if they could take photos of the item and the shipping box and they ignored it and shipped with the prepaid return label back to me. Any advice on what I should do, assuming they swapped their damaged Funko box with mine? I know the one I sent was pristine, and have photos of all sides of it with the shipping label. When I receive it back, if it's a different one, should I do a 100% restocking fee, indicate "materially different", and upload the photos of what I received back versus what I sent? Or maybe something like 50% if it's a legit copy of the same figure, but in a different, damaged box? Getting really annoyed by immoral people.

Edited 7 hours ago by I am Niko