Selling Lego on Amazon.com

[gmpirate]

I have 200 to 300 units of Chinese furniture covers in FBA since last year eating up storage fees.  One day one of my Chinese New Year sets suddenly had about 500 units in stock.  It began selling and getting lots of returns and complaints.  I notified Amazon it was not my inventory and that I had sold out a long time ago.  I've called three times and opened two or three different cases to get it solved.  The only response I've received to date from Amazon is them contacting me that they are starting their own investigations because of the high rate of return.  For a while they were sending me big shipments of the product but that finally stopped.  So now I am eating storage fees, return fees, customer returns, etc.

Good news is that a 50 count of a set I sent in back in October just showed up in FBA 😃

[tk79]

On 4/17/2025 at 10:31 AM, gmpirate said:

I have 200 to 300 units of Chinese furniture covers in FBA since last year eating up storage fees.  One day one of my Chinese New Year sets suddenly had about 500 units in stock.  It began selling and getting lots of returns and complaints.  I notified Amazon it was not my inventory and that I had sold out a long time ago.  I've called three times and opened two or three different cases to get it solved.  The only response I've received to date from Amazon is them contacting me that they are starting their own investigations because of the high rate of return.  For a while they were sending me big shipments of the product but that finally stopped.  So now I am eating storage fees, return fees, customer returns, etc.

Good news is that a 50 count of a set I sent in back in October just showed up in FBA 😃

Brutal. Looks like we've found out where all the West End guys moved to. 

[Darth_Raichu]

I have no clue which tools they were referring to in this poll 🤣 🤣

[chaozz]

1 hour ago, Darth_Raichu said:

I have no clue which tools they were referring to in this poll 🤣 🤣

https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund

 

all of our FBA returns and there is a lot,, anything built I report them for this, and then open amazon case for item missing parts

also report for wrong item etc

Edited 2 hours ago by chaozz

[Darth_Raichu]

57 minutes ago, chaozz said:

https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund

 

all of our FBA returns and there is a lot,, anything built I report them for this, and then open amazon case for item missing parts

also report for wrong item etc

After A LOT of usage of that tool, your answer to that poll above would be... ?

[chaozz]

I would disagree, I would like to be able to block them