Selling Lego on Amazon.com

[gmpirate]

3 minutes ago, Sozial said:

This Christmas i had an influx of people just slaping the return label directly on the lego box. From about 50 unsellable returns 22 had that "problem"

Same in the US? People just getting more lazy or am missing something?

pretty sure its Amazon's instructions.  It's common for a lot of returns.  Last order of speed champions that I ordered from "Amazon" came in three separate shipments with shipping labels just slapped on the boxes.

Edited January 26 by gmpirate

[gmpirate]

Hello,

 

We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:

 

Order date: 01/18/2025, 07:06

Order number: 113-xxxxxxx-xxxxxxx

Items purchased: 1 of (LEGO 31197 ART Andy Warhol's Marilyn Monroe) for 154.99 USD

Shipping address:

Amazon Buyer

1234 My Street

MY TOWN, NC, 27513-4418, US

 

In response to this email, provide the following information:

 

-- Confirmation that the order was shipped.

-- Date the order was shipped.

-- The name of the carrier used.

-- Link of the shipper.

-- Delivery confirmation or tracking number along with signed proof of delivery, if available.

-- Return and refund policy, as well as the cancellation policy.

-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.

 

Do not ship the merchandise for this order, if you have not already done so.

 

Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.

[gmpirate]

2 minutes ago, gmpirate said:

Hello,

 

We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:

 

Order date: 01/18/2025, 07:06

Order number: 113-xxxxxxx-xxxxxxx

Items purchased: 1 of (LEGO 31197 ART Andy Warhol's Marilyn Monroe) for 154.99 USD

Shipping address:

Amazon Buyer

1234 My Street

MY TOWN, NC, 27513-4418, US

 

In response to this email, provide the following information:

 

-- Confirmation that the order was shipped.

-- Date the order was shipped.

-- The name of the carrier used.

-- Link of the shipper.

-- Delivery confirmation or tracking number along with signed proof of delivery, if available.

-- Return and refund policy, as well as the cancellation policy.

-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.

 

Do not ship the merchandise for this order, if you have not already done so.

 

Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.

This is the stupidest thing.  Amazon has all this information.  Is this their way of possibly getting off the hook when sellers don’t respond?

[Bricklectic]

Has anyone ever got this? So happens its from a purchase that I have no invoice for.  It looks like I can still sell that item. Should I be recalling inventory from this set or lowering the price to sell out?

We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

Edited Friday at 02:01 PM by Bricklectic

[Jackson]

2 hours ago, Bricklectic said:

Has anyone ever got this?

Yes, and I got kicked off the listing.

[Tonka858]

12 hours ago, Bricklectic said:

Has anyone ever got this? So happens its from a purchase that I have no invoice for.  It looks like I can still sell that item. Should I be recalling inventory from this set or lowering the price to sell out?

We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

In account health when you click on that warning does it say no impact? 

We get these a lot

[legopocalypse]

23 hours ago, Bricklectic said:

Has anyone ever got this? So happens its from a purchase that I have no invoice for.  It looks like I can still sell that item. Should I be recalling inventory from this set or lowering the price to sell out?

We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

What set was it they thought was inauthentic?

[exciter1]

Any sellers who were gated for LEGO over the holidays get ungated this year?

[gmpirate]

29 minutes ago, exciter1 said:

Any sellers who were gated for LEGO over the holidays get ungated this year?

Seemed like most were reinstated after the holidays.  Pretty sure someone posted the email.

[LJD1019]

I am still not reinstated. 

[exciter1]

1 hour ago, gmpirate said:

Seemed like most were reinstated after the holidays.  Pretty sure someone posted the email.

I wondered, I didn’t recall more than one posting.

[Mark Twain]

Any sellers who were gated for LEGO over the holidays get ungated this year?

Nope. Still waiting on some removal orders to arrive, too. 75% are pancakes. Wonderful parting gift to have most of the stock I paid to send in get destroyed by them in the return process.


Sent from my iPhone using Tapatalk

[Bricklectic]

On 1/31/2025 at 9:20 PM, Tonka858 said:

In account health when you click on that warning does it say no impact? 

We get these a lot

yes, it says no impact. That's reassuring. Appears to have been triggered by a feedback from someone that said, do not buy, fake.

[waxwing]

Amazon seems to attract more than the usual amount of horrible customers.  And they are less than useless when it comes to helping the seller.  It's like working for a robot.

[Tonka858]

16 hours ago, Bricklectic said:

yes, it says no impact. That's reassuring. Appears to have been triggered by a feedback from someone that said, do not buy, fake.

We get a few a year, Never reply, just let it fall off in 6 months