airhanny Posted January 10 Posted January 10 How to upload more than 1 pics on A to Z claim? I just allowed me to upload 1 Quote
Bold-Arrow Posted January 10 Posted January 10 On 1/10/2025 at 4:18 AM, airhanny said: How to upload more than 1 pics on A to Z claim? I just allowed me to upload 1 Expand Did you send the pics to the buyer already ? Quote
Darth_Raichu Posted January 10 Posted January 10 Look at Amazon seller central's poll of the day. Kind of weird question to ask without frequent complaints from sellers Quote
Bricklectic Posted January 10 Posted January 10 On 1/10/2025 at 7:30 PM, Darth_Raichu said: Look at Amazon seller central's poll of the day. Kind of weird question to ask without frequent complaints from sellers Expand Its actually a sophisticated trap. The bots figure whoever strongly disagrees probably has potential issues and they audit from those responses Quote
Darth_Raichu Posted January 10 Posted January 10 On 1/10/2025 at 7:35 PM, Bricklectic said: Its actually a sophisticated trap. The bots figure whoever strongly disagrees probably has potential issues and they audit from those responses Expand Then RIP my account. Quote
vasp Posted January 12 Posted January 12 On 1/10/2025 at 7:38 PM, Darth_Raichu said: Then RIP my account. Expand Me 2. Quote
airhanny Posted January 15 Posted January 15 Amazon sided to me to give only 50% refund to a buyer who swapped with damaged and opened LEGO set. Now the buyer gave me 1 rating with comment "Refunded me 50% of the final amount for a damaged good. BEWARE OF THIS SCAMMER." Has anyone tried to remove negative rating by contacting amazon. This is FBM. Quote
Bold-Arrow Posted January 15 Posted January 15 On 1/15/2025 at 2:23 AM, airhanny said: Amazon sided to me to give only 50% refund to a buyer who swapped with damaged and opened LEGO set. Now the buyer gave me 1 rating with comment "Refunded me 50% of the final amount for a damaged good. BEWARE OF THIS SCAMMER." Has anyone tried to remove negative rating by contacting amazon. This is FBM. Expand They wont remove it but it doesnt cost anything to try. post a public reply to the feedback, keep it professional and to the point. Something like “buyer was sent a new item and returned a heavily used one. A restocking fee was assessed as per Amazon’s policy.” that was other buyers know you ain’t a fool finally report buyer and move on Quote
jeff_14 Posted January 15 Posted January 15 On 1/15/2025 at 2:23 AM, airhanny said: Amazon sided to me to give only 50% refund to a buyer who swapped with damaged and opened LEGO set. Now the buyer gave me 1 rating with comment "Refunded me 50% of the final amount for a damaged good. BEWARE OF THIS SCAMMER." Has anyone tried to remove negative rating by contacting amazon. This is FBM. Expand I’ve had this exact same situation a few times unfortunately. Unless they swear in the feedback Amazon won’t remove it, even where they’ve ruled against the buyer’s claim. So it hangs on you. Best you can do is describe what happened in a public response. I’ve outright called the buyer a fraudster and explained what they were trying to do and that Amazon denied their claim. If nothing else it at least puts people on notice that you’re not an easy mark. I had one guy leave me a 1 star review and his comment was clearly about a completely unrelated product he bought from someone else, and yet that stays on my record. Not sure if it was legit confusion on his part or if he was a competitor using some sneaky way of leaving a negative feedback but Amazon won’t even remove that despite the error in the feedback. Quote
airhanny Posted January 15 Posted January 15 The problem with me I only one 5 star and this one 1 star. Now I got a message in my seller central "your account is at risk of deactivation" Quote
Bold-Arrow Posted January 15 Posted January 15 On 1/15/2025 at 1:05 PM, airhanny said: The problem with me I only one 5 star and this one 1 star. Now I got a message in my seller central "your account is at risk of deactivation" Expand You should be fine . That’s because your ODR shot up. It will go away in 60 days or try to sell more Quote
airhanny Posted January 15 Posted January 15 On 1/15/2025 at 3:40 AM, Bold-Arrow said: They wont remove it but it doesnt cost anything to try. post a public reply to the feedback, keep it professional and to the point. Something like “buyer was sent a new item and returned a heavily used one. A restocking fee was assessed as per Amazon’s policy.” that was other buyers know you ain’t a fool finally report buyer and move on Expand How to report buyer? thanks Quote
Bold-Arrow Posted January 15 Posted January 15 On 1/15/2025 at 3:19 PM, airhanny said: How to report buyer? thanks Expand https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund Quote
gmpirate Posted January 16 Posted January 16 Just received this back from a customer from 11/15/24. Set #40370 40th Anniversary Steam Engine. Customer said it was too old a set for their child. The box was sealed but didn't sound right. Opened it up and sure enough, there are loose pieces -- at least I've never seen a set with normal pieces loose like this. Can anyone confirm? thanks Quote
thedingman5 Posted January 17 Posted January 17 On 1/16/2025 at 11:23 PM, gmpirate said: Just received this back from a customer from 11/15/24. Set #40370 40th Anniversary Steam Engine. Customer said it was too old a set for their child. The box was sealed but didn't sound right. Opened it up and sure enough, there are loose pieces -- at least I've never seen a set with normal pieces loose like this. Can anyone confirm? thanks Expand That's legit. That was my recollection and I just confirmed it on a youtube review where they unboxed it. No funny business (this time)! 1 Quote
gmpirate Posted January 17 Posted January 17 On 1/17/2025 at 12:24 AM, thedingman5 said: That's legit. That was my recollection and I just confirmed it on a youtube review where they unboxed it. No funny business (this time)! Expand Awesome. Thanks for that! Quote
Darth_Raichu Posted January 22 Posted January 22 Where is the option for "ROFLMAO, you are kidding, right ??" Quote
gmpirate Posted January 24 Posted January 24 Think we should be concerned about the lack of listings on Amazon for sets? There's several GWP's not listed since mid last year on, some Brickheadz, helmets, and some others that aren't coming to mind off hand. Curious if this is another turn of events we have to deal with. Quote
Jackson Posted January 24 Posted January 24 Has anyone tried to make a new LEGO listing on Amazon recently? I haven't been able to. Quote
Tonka858 Posted January 24 Posted January 24 On 1/24/2025 at 2:06 AM, Jackson said: Has anyone tried to make a new LEGO listing on Amazon recently? I haven't been able to. Expand If you have accounts in other countries you can copy the listings over. On 1/22/2025 at 7:43 PM, Bricklectic said: Pretty good actually Expand yippie not like it will help, I get defects claiming our boxes 24*18*18 at times are to big, They give me photo's which clearly show the box size they still deny my claim Quote
gmpirate Posted January 24 Posted January 24 On 1/24/2025 at 2:06 AM, Jackson said: Has anyone tried to make a new LEGO listing on Amazon recently? I haven't been able to. Expand That's what I figured. They are restricting it. 1 Quote
yyyybird111 Posted January 26 Posted January 26 buyer returned 71796 claiming missing pieces, but with only 1 book of instruction, and i found all minifigures are gone, seems only the bag with minigigures has been opened. any suggestions 1 Quote
iahawks550 Posted January 26 Posted January 26 On 1/26/2025 at 4:10 AM, yyyybird111 said: buyer returned 71796 claiming missing pieces, but with only 1 book of instruction, and i found all minifigures are gone, seems only the bag with minigigures has been opened. any suggestions Expand That falls under business losses. 1 Quote
Sozial Posted January 26 Posted January 26 This Christmas i had an influx of people just slaping the return label directly on the lego box. From about 50 unsellable returns 22 had that "problem" Same in the US? People just getting more lazy or am missing something? Quote
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