Selling Lego on Amazon.com

[Sozial]

6 hours ago, teamhappyfrog said:

@Bold-Arrow thanks, that is what I did.

@airhanny sounds like they are swapping out a damaged set they owned with a nice one you had

Yepp with FBA thats even worse. I would recommend telling your customer, that you can identify every Item you sent and are happy to receive the Item you sent.

Get UV-marker/ink-pad+stamp and mark all your sets. But thats only valid for fbm with FBA you have to take the loss.

[pharmjod]

3 hours ago, Sozial said:

Yepp with FBA thats even worse. I would recommend telling your customer, that you can identify every Item you sent and are happy to receive the Item you sent.

Get UV-marker/ink-pad+stamp and mark all your sets. But thats only valid for fbm with FBA you have to take the loss.

Have you actually tried that and successfully got a safety claim? Cause I can't see amazon caring about that or siding with you. I'd love to be wrong though. 

[Pseudoty]

1 hour ago, pharmjod said:

Have you actually tried that and successfully got a safety claim? Cause I can't see amazon caring about that or siding with you. I'd love to be wrong though. 

If the person is a scammer they miraculously go away, so no need for amazon to get involved. 

[pharmjod]

Forgive me, I'm not trying to be argumentative,  but if they are a scammer they probably don't care. If they send you back a different condition set than what you send them how is marking the set with a uv marker going to help? Is Amazon actually going to side with you? I'd expect most if not all scammers to call that bluff. Am I missing something here? Genuinely curious. 

[Bold-Arrow]

Just wait till you get it back, no point of worrying about it at the moment. If it is damaged, charge a restocking fee but be aware you might get a negative feedback and might need to defend against an AZ. if it is a reasonable restocking fee and you dont have a history of damaged returns, Amazon will most likely self fund. as far as feedback goes, i stopped caring about it , i refuse to have bad actors wield that as a sword over my neck. also dont forget to report buyer. 

[river41]

11 minutes ago, Bold-Arrow said:

Just wait till you get it back, no point of worrying about it at the moment. If it is damaged, charge a restocking fee but be aware you might get a negative feedback and might need to defend against an AZ. if it is a reasonable restocking fee and you dont have a history of damaged returns, Amazon will most likely self fund. as far as feedback goes, i stopped caring about it , i refuse to have bad actors wield that as a sword over my neck. also dont forget to report buyer. 

you know sometimes ups smashes boxes.They put really heavy boxes on your item or something else.They dont take good care of your boxes. I had a return for  a hole in the  set I was sure the customer was lying because the said the outer box wasn't damaged and when i received the return (in the same outer box i sent it ) i was able to clearly see how ups caused the hole in the set.Unless its really  a expensive set it is a bit extreme to swap sets to get a better condition box.

[teamhappyfrog]

1 hour ago, Bold-Arrow said:

Just wait till you get it back, no point of worrying about it at the moment. If it is damaged, charge a restocking fee but be aware you might get a negative feedback and might need to defend against an AZ. if it is a reasonable restocking fee and you dont have a history of damaged returns, Amazon will most likely self fund. as far as feedback goes, i stopped caring about it , i refuse to have bad actors wield that as a sword over my neck. also dont forget to report buyer. 

How do you report a buyer, I tried that before on a guy who in a span of a year bought 3 items FBM, returned them with figure swaps and even a crappily painted custom to try and look like the figure they stole. When I called amazon and asked if I could block them/report them or anything, they essentially said that is not possible. Fortunately I was able to get a refund for all items.

[pharmjod]

Yeah, I can't find anywhere to report a buyer. 

[Bold-Arrow]

6 minutes ago, pharmjod said:

Yeah, I can't find anywhere to report a buyer. 

https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund

@teamhappyfrog

[Sozial]

6 hours ago, pharmjod said:

Forgive me, I'm not trying to be argumentative,  but if they are a scammer they probably don't care. If they send you back a different condition set than what you send them how is marking the set with a uv marker going to help? Is Amazon actually going to side with you? I'd expect most if not all scammers to call that bluff. Am I missing something here? Genuinely curious. 

No Amazon does not care at all, but here in Germany If you have solid prove that sets have been exchanged you can involve a lawyer. Of course there is always the risk that the buyer is broke, so you have to pay the lawyers fee.

[airhanny]

I'm trying to understand how Amazon FBM return works. I got below return request. It was auto-approve by Amazon. I see return label with tracking number was created. The item is currently still in transit but then it's marked Complete already by Amazon. The only actions available are Issue Refund or Contact Buyer

When clicking Issue Refund I see below and the Submit refund. button is greyed out.

[pharmjod]

Item was under $100. It's already been refunded on the first scan at the post office / ups. It is in transit.  You can't do anything until you get the Item back. Then you can check to make sure it hasnt been tempered with.  If not, that's it. If it materially different or significantly damaged, you can do a safe t claim with amazon.

[gmpirate]

Always fun to get your stuff back with no shipping box with the label pasted/taped on too.  Received more of those today 😀

[airhanny]

1 hour ago, pharmjod said:

Item was under $100. It's already been refunded on the first scan at the post office / ups. It is in transit.  You can't do anything until you get the Item back. Then you can check to make sure it hasnt been tempered with.  If not, that's it. If it materially different or significantly damaged, you can do a safe t claim with amazon.

Thanks for the explanation. And I have another one that it's a total scam (see below). I received the item back today.  It's the same Gingerbread house but with beat up box with tapes everywhere (mine was mint) and inside is quarter built Gingerbread with all other pieces scattered. But it seems the buyer did not use Amazon prepaid label. The tracking number is Not available. What should I do in this case?

[gmpirate]

6 hours ago, airhanny said:

Thanks for the explanation. And I have another one that it's a total scam (see below). I received the item back today.  It's the same Gingerbread house but with beat up box with tapes everywhere (mine was mint) and inside is quarter built Gingerbread with all other pieces scattered. But it seems the buyer did not use Amazon prepaid label. The tracking number is Not available. What should I do in this case?

Go ahead and file an A-Z.  I had the same thing happen with a Gingerbread House.  Beat up box with rips and tears.  Amazon gave me $46 for a $220 item.  Others say I was lucky for that.

[CsabaLazlo]

11 hours ago, gmpirate said:

Always fun to get your stuff back with no shipping box with the label pasted/taped on too.  Received more of those today 😀

I had a set come back in a plastic bag. Very annoying when you consider that I posted it in a custom ordered box that it fitted perfectly.

Surprisingly, it was in decent condition so I can sell it as new on eBay.

[tk79]

13 hours ago, gmpirate said:

Always fun to get your stuff back with no shipping box with the label pasted/taped on too.  Received more of those today 😀

Gotta love these new stickers they are using on some returns too. Tried to peel it off with some heat and leaves this black spot behind.