Selling Lego on Amazon.com

[gmpirate]

What's really fun is having your Christmas themed sets sitting in reserved for the past week.  Good stuff!

[exciter1]

2 hours ago, gmpirate said:

What's really fun is having your Christmas themed sets sitting in reserved for the past week.  Good stuff!

I've had 4-5 sets disappear into FC Transfer land over the past couple weeks. Maybe they'll arrive for Easter.

[gmpirate]

12 minutes ago, exciter1 said:

I've had 4-5 sets disappear into FC Transfer land over the past couple weeks. Maybe they'll arrive for Easter.

Me too.  I expect it to happen just really irritating when its seasonal stuff 😡

[gmpirate]

Is this par for the course with Amazon?

Buyer returned Gingerbread House.  He claimed "inaccurate description" and said he thought it was a newer house.  Sent the item back without a box with labels taped on.  Received back beat-up box with rips and holes.  His address is only 20 minutes from my warehouse so I question if it really was the same set.  I've received a lot of stuff without boxes in much better condition.  Anyway, I related all that in my claim and the result was

GRANTED:  claim amount $213.33, reimbursement $46.40.

[smittypop2]

Pretty regular. They get you every which way. CDB. 

[Darth_Raichu]

3 hours ago, gmpirate said:

Is this par for the course with Amazon?

Buyer returned Gingerbread House.  He claimed "inaccurate description" and said he thought it was a newer house.  Sent the item back without a box with labels taped on.  Received back beat-up box with rips and holes.  His address is only 20 minutes from my warehouse so I question if it really was the same set.  I've received a lot of stuff without boxes in much better condition.  Anyway, I related all that in my claim and the result was

GRANTED:  claim amount $213.33, reimbursement $46.40.

At least you got some money back.  They usually tell me to kick sand

[NIevo]

So does anyone else have problems shipping to APO or GU addresses?  Twice now I've had orders delayed in transit and arrive after the expected arrival date just to have the buyer file a claim for a refund and receive the item.  Any way to block shipping to those addresses?

[Bold-Arrow]

9 minutes ago, NIevo said:

So does anyone else have problems shipping to APO or GU addresses?  Twice now I've had orders delayed in transit and arrive after the expected arrival date just to have the buyer file a claim for a refund and receive the item.  Any way to block shipping to those addresses?

if you have a professional account, you can remove those from your shipping template 

[Bricklectic]

 

No one is getting this but me?

[Migration]

21 minutes ago, Bricklectic said:

 

No one is getting this but me?

Haven’t gotten that particular iteration of that email yet. Nice little warning at the end there is pretty annoying. 

[Sozial]

8 hours ago, Bricklectic said:

 

No one is getting this but me?

In the EU for quite a while, but it is relevant for all EU Sites+UK.

[Bricklectic]

READ: we lose your $1k collectibles, and well reimburse the $10 manufacturing cost.

Effective March 10, 2025, we’ll reimburse you based on the product manufacturing cost of the affected inventory. To help provide you greater control and accuracy, you can choose how we determine the manufacturing cost for your products:

• We’ll provide a manufacturing cost estimate for you. This estimate is based on a comprehensive evaluation of comparable products sold by Amazon, by other sellers, and through wholesale channels.
• You can provide your manufacturing costs directly. If you don’t provide your own costs, we’ll automatically apply our estimate which you can change when you’re ready.

[Bold-Arrow]

3 minutes ago, Bricklectic said:

READ: we lose your $1k collectibles, and well reimburse the $10 manufacturing cost.

Effective March 10, 2025, we’ll reimburse you based on the product manufacturing cost of the affected inventory. To help provide you greater control and accuracy, you can choose how we determine the manufacturing cost for your products:

• We’ll provide a manufacturing cost estimate for you. This estimate is based on a comprehensive evaluation of comparable products sold by Amazon, by other sellers, and through wholesale channels.
• You can provide your manufacturing costs directly. If you don’t provide your own costs, we’ll automatically apply our estimate which you can change when you’re ready.

Yup, they make sure you lose 

[Darth_Raichu]

Read the first paragraph:

Quote

Hello,

We’re updating our Fulfilment by Amazon (FBA) inventory reimbursement policy to help provide you greater transparency and more predictability in how reimbursements are calculated for items that are lost or damaged before a customer order. This will help drive a more consistent approach that works as we support sellers with supply chain services across their sales channels.

So Amazon can lose, burn, or destroy your inventory and you only get the smallest reimbursement possible

[tk79]

20 minutes ago, Bricklectic said:

READ: we lose your $1k collectibles, and well reimburse the $10 manufacturing cost.

Effective March 10, 2025, we’ll reimburse you based on the product manufacturing cost of the affected inventory. To help provide you greater control and accuracy, you can choose how we determine the manufacturing cost for your products:

• We’ll provide a manufacturing cost estimate for you. This estimate is based on a comprehensive evaluation of comparable products sold by Amazon, by other sellers, and through wholesale channels.
• You can provide your manufacturing costs directly. If you don’t provide your own costs, we’ll automatically apply our estimate which you can change when you’re ready.

jfc, they're out of control

the seller forum thread if anyone cares to follow. this really doesn't seem legal, not that it's stopped them in the past but this feels like it should have been written for manufacturers only and even then I don't know how that would work  https://sellercentral.amazon.com/seller-forums/discussions/t/68864b6f-0ab8-41ef-be18-069c33df6336

Edited December 18 by tk79

[tk79]

Just realized what they are doing - issue a change to the reimbursement policy that is so egregious that it riles up all sellers, then walk it back ever so slightly saying that they have listened to feedback and will now reimburse some other things including a portion of inbound shipping fees since obviously there is no teleportation device at each factory that magically gets the product to FBA warehouses.

Then they finally have the end result they wanted where they don't reimburse for the selling price and manage to placate most sellers that would have been extremely angry at this revised policy.

[cladner]

2 hours ago, Bricklectic said:

READ: we lose your $1k collectibles, and well reimburse the $10 manufacturing cost.

Effective March 10, 2025, we’ll reimburse you based on the product manufacturing cost of the affected inventory. To help provide you greater control and accuracy, you can choose how we determine the manufacturing cost for your products:

• We’ll provide a manufacturing cost estimate for you. This estimate is based on a comprehensive evaluation of comparable products sold by Amazon, by other sellers, and through wholesale channels.
• You can provide your manufacturing costs directly. If you don’t provide your own costs, we’ll automatically apply our estimate which you can change when you’re ready.

amazon is going to more and more automated shipping. 

amazon does a pi$$poor job of packaging their products I know from first hand experience this year ordering my own gifts. 

the idea that you would trust them with an expensive collectible where the actual box the thing comes in is part of the value that comes with a retired lego set that some lego fanatic is paying3 or 4x msrp for is kind of not jibing with reality.  this is reality.  unless ur prepacking "frustration free" style, this is what your $1000 set is going to look like when you fba it.

 

[pharmjod]

26 minutes ago, cladner said:

amazon is going to more and more automated shipping. 

amazon does a pi$$poor job of packaging their products I know from first hand experience this year ordering my own gifts. 

the idea that you would trust them with an expensive collectible where the actual box the thing comes in is part of the value that comes with a retired lego set that some lego fanatic is paying3 or 4x msrp for is kind of not jibing with reality.  this is reality.  unless ur prepacking "frustration free" style, this is what your $1000 set is going to look like when you fba it.

 

I stopped sending anything over $150 into amazon a year or so ago. Just not worth it to me. 

[Bold-Arrow]

Chargeback question.

Buyer asked for a refund on an expensive set that they requested UPS hold for them, so I told them I will refund once the item is sent back ( that way they dont get a free pdt, old scam). Anyhow buyer files a charge back and now the item is supposed to be returned to me today. If I refund, will my metric be dinged ? and is there a possibility they get refunded twice ? 

I can take a CC ding on my account health, but would ideally want to avoid that

[river41]

i know on a  a-z claim if you refund then you automatically lost the claim. I don't know about chargebacks. For a-z claims you are not required to refund before the item gets back to you.(of course for under 100 dollar refunds amazon automatically refunds at first scan)I recently had a a-z claim that the buyer returned their item and filed a claim before it reached me .I won the claim because you are not required to refund before the item gets to you. They noted that after i receive the item back , if i don't refund the buyer has the right to reopen the claim and then i might lose. I don't know if chargebacks are the same or different

[Bold-Arrow]

3 minutes ago, river41 said:

i know on a  a-z claim if you refund then you automatically lost the claim. I don't know about chargebacks. For a-z claims you are not required to refund before the item gets back to you.(of course for under 100 dollar refunds amazon automatically refunds at first scan)I recently had a a-z claim that the buyer returned their item and filed a claim before it reached me .I won the claim because you are not required to refund before the item gets to you. They noted that after i receive the item back , if i don't refund the buyer has the right to reopen the claim and then i might lose. I don't know if chargebacks are the same or different

yup, thats the same boat I am at. I guess I will email back  the chargeback claim and let them know to close it so I can process a refund, otherwise I will let it ride 

[Bricklectic]

[Bricklectic]

Anyone have any luck submitting reimbursement for lost inbound after the 60 day window?