Selling Lego on Amazon.com

[tk79]

40 minutes ago, Bold-Arrow said:

Fleeced someone out of $90 by selling them a Lego fleece. Eat that Reddit 

Give them the fleece, we'll take the cotton

[Bricklectic]

Anyone concerned country of origin will trigger deactivation in those countries which will trigger USA deactivation?

[landphieran]

The beauty of 95% of your remaining inventory (I sent in around October) being in some sort of FC Status. Lets Pray.

[Migration]

13 minutes ago, landphieran said:

The beauty of 95% of your remaining inventory (I sent in around October) being in some sort of FC Status. Lets Pray.

It’ll be ready just in time for January gift card season!

[Darth_Raichu]

Lol Amazon would rather give BB to FBA listing that arrives after Christmas.  Who the hell programmed their algorithm ??

[joch29]

anyone ever notice their 2 week payment cycle delayed before? I hope it's just a glitch. CSR says it was initiated. I don't think I've seen this issue before.

[skinsfan0521]

6 minutes ago, joch29 said:

anyone ever notice their 2 week payment cycle delayed before? I hope it's just a glitch. CSR says it was initiated. I don't think I've seen this issue before.

No I haven't, but they're moving to deferred payments from reserve amounts. Maybe that's what you're seeing? 

[joch29]

Thanks for the reply. After chatting with csr, account appears to have been updated to show initiation of payment.  Usually for me this occurs at around 1 pm every 2 wks. So, no idea what happened. Just another thing with Amazon...

[Migration]

11 hours ago, joch29 said:

anyone ever notice their 2 week payment cycle delayed before? I hope it's just a glitch. CSR says it was initiated. I don't think I've seen this issue before.

I had a period earlier this year of about a month where all sales went to account level reserve and I got no payouts. Never got any notice from Amazon about it, no one at A S S could or would tell me anything about it, then one day it just went back to normal. I can only assume they were investigating something and I guess I passed. 

[carini26]

You can run reports for deferred transactions that show when $ will be released.  Some of my transactions are 4+ weeks out.  Nothing inside 7 days for me.   

[Jackson]

Have you all ever had a buyer order and then cancel repeatedly? Within the past 48 hours, a buyer (presumably the same buyer) has ordered and canceled the same items about 15 times. These are fulfilled by merchant orders on Amazon. Very unusual activity.

For some of the orders, it looks like the payment isn't ever going through. But for other orders, the payment is presumably going through (but I never get notified), and then Amazon is canceling the order and sending me an email that says, "Greetings from Amazon. We have cancelled your order as per customer’s request."

[joch29]

37 minutes ago, Jackson said:

Have you all ever had a buyer order and then cancel repeatedly? Within the past 48 hours, a buyer (presumably the same buyer) has ordered and canceled the same items about 15 times. These are fulfilled by merchant orders on Amazon. Very unusual activity.

For some of the orders, it looks like the payment isn't ever going through. But for other orders, the payment is presumably going through (but I never get notified), and then Amazon is canceling the order and sending me an email that says, "Greetings from Amazon. We have cancelled your order as per customer’s request."

not that many times. Sometimes I notice a repeat customer only to find out they cancelled the first order and reordered again. But, I do get repeat customers sometimes too.

[Tonka858]

2 hours ago, Jackson said:

Have you all ever had a buyer order and then cancel repeatedly? Within the past 48 hours, a buyer (presumably the same buyer) has ordered and canceled the same items about 15 times. These are fulfilled by merchant orders on Amazon. Very unusual activity.

For some of the orders, it looks like the payment isn't ever going through. But for other orders, the payment is presumably going through (but I never get notified), and then Amazon is canceling the order and sending me an email that says, "Greetings from Amazon. We have cancelled your order as per customer’s request."

https://sellercentral.amazon.com/abuse-submission/index.html

[Mark Twain]

Since the hard gate came down, only one of my pending orders has gone through. The rest have been canceled. We're talking about dozens of orders now. 

[legorunner]

Interesting. All of my pending orders went through except one was cancelled and one is still pending. 

So the email announcing the loss of selling privileges included this: "If you would like to have this inventory removed to you, Amazon will cover the cost of the inventory removal." 

I started the removal process over the weekend, and I'm excited to announce that I just got my first Removal Fee...

[legorunner]

4 hours ago, legorunner said:

Interesting. All of my pending orders went through except one was cancelled and one is still pending. 

So the email announcing the loss of selling privileges included this: "If you would like to have this inventory removed to you, Amazon will cover the cost of the inventory removal." 

I started the removal process over the weekend, and I'm excited to announce that I just got my first Removal Fee...

In a surprising (b/c its Amazon) turn of events, I filed a case and already had the fee reimbursed. Hopefully I don't have to do this for each item removed, but at least they were able to recognize their own policy. 

[vasp]

Looking for some help with a ghost listing.

B00TS34V3W. I only had one listing in my inventory. I'm sold out. But I still have buy box showing 6 in stock. I deleted the only listing i had completely. It no longer shows in my inventory. But the  product listing on the page still stays.

I created a new listing for the same ASIN (after deletion) with a higher price. This shows up as a second listing. Deleted that one too.

I'm at a crossroads as to how to deal with this. I don't have a SKU number to tag this.

Any suggestions please.

[Darth_Raichu]

1 hour ago, vasp said:

Looking for some help with a ghost listing.

B00TS34V3W. I only had one listing in my inventory. I'm sold out. But I still have buy box showing 6 in stock. I deleted the only listing i had completely. It no longer shows in my inventory. But the  product listing on the page still stays.

I created a new listing for the same ASIN (after deletion) with a higher price. This shows up as a second listing. Deleted that one too.

I'm at a crossroads as to how to deal with this. I don't have a SKU number to tag this.

Any suggestions please.

I would hope Amazon's system is smart enough to cancel the order when there are discrepancies between sellers' inventory and their page.  As long as it does not show up as an unshipped order on your screen, it should not matter.  Auto cancel does not count against your performance metrics

The BB on my screen says 4 boxes left.  Is that you?  If yes, do you see 2 canceled orders on your screen ?

[vasp]

2 hours ago, Darth_Raichu said:

I would hope Amazon's system is smart enough to cancel the order when there are discrepancies between sellers' inventory and their page.  As long as it does not show up as an unshipped order on your screen, it should not matter.  Auto cancel does not count against your performance metrics

The BB on my screen says 4 boxes left.  Is that you?  If yes, do you see 2 canceled orders on your screen ?

Yes. Thats me. 2 orders came in. Not cancelled.

I'm going to have to cancel them and take a hit on pre-fulfilment cancellation.

 

Edited December 12 by vasp

[Darth_Raichu]

3 minutes ago, vasp said:

Yes. Thats me. 2 orders came in. Not cancelled.

I'm going to have to cancel them and take a hit on pre-fulfilment cancellation.

 

Here is a dumb question: Did you search for the ASIN in your inventory ?  Perhaps you had a duplicate listing with 4 available units ?

The only other thing is to open a ticket with Amazon.  Give them a screenshot of your screen showing 0 listing for that ASIN.

[vasp]

1 hour ago, Darth_Raichu said:

Here is a dumb question: Did you search for the ASIN in your inventory ?  Perhaps you had a duplicate listing with 4 available units ?

The only other thing is to open a ticket with Amazon.  Give them a screenshot of your screen showing 0 listing for that ASIN.

I did. I have no other active listing. I downloaded the inventory report in the hopes of finding it there. ASIN doesn't show up in inventory report either.

Seller support wants SKU  number. Inv report doesn't even show the asin to find the sku number.

[xeeeej]

10 minutes ago, vasp said:

I did. I have no other active listing. I downloaded the inventory report in the hopes of finding it there. ASIN doesn't show up in inventory report either.

Seller support wants SKU  number. Inv report doesn't even show the asin to find the sku number.

Search your emails.  You should be able to find the original email when the listing was created, with the SKU.

[vasp]

15 minutes ago, xeeeej said:

Search your emails.  You should be able to find the original email when the listing was created, with the SKU.

Orders coming through have the SKU.

SS is clueless as the SKU doesn't pull up anything

[legorunner]

On 12/11/2024 at 2:51 PM, legorunner said:

In a surprising (b/c its Amazon) turn of events, I filed a case and already had the fee reimbursed. Hopefully I don't have to do this for each item removed, but at least they were able to recognize their own policy. 

I received removal fees for 7 individual sets across 3 listings today. I filed cases for reimbursement for all three. I received requests for more information for all three. Here are the results so far: 

1) One was honored, but the response made it clear that this was an "exception" to their policies. 

2) Two were denied. I moved onto chat with one of them, and the rep denied me again by quoting me their removal fee policies over and over. I quoted their 12/4 email back to them each time. Finally the rep agreed to escalate it and it's still pending. 

I wasn't mad that they took away my selling privileges, just disappointed. I am getting increasingly angry that they are struggling to follow their own policy as stated in that email and that I'm having to spend so much time pushing back on each product removed.  

Anyone else who got the boot and started the removal process getting hit with fees as well? 

 

[NIevo]

Well I have a new one with Amazon.

Sold 4 #10889 Mickey Vacation house in the last week, all shipped out except for 1 so far.

Clicked on the item link on my orders page today just to check current prices and items for sell and it took me to #10906 Tropical Island!  Somehow it is showing #10889 on my inventory and orders but is actually a listing for #10906.  Looks like I'll be getting a bunch of returns🤬 Amazon as of now is no help, waiting for the "correct department" to get back to me.