Selling Lego on Amazon.com

[chinothegeeko]

Just a heads up: I've received my followup from Child Safety, as others have, saying the CPCs weren't enough and they need the original test report. This response applies to ASINs which weren't just LEGO.
As others have noted, the rejection includes this specific phrasing that is worrying: "By applying to sell these products you certify that all materials you submit in conjunction with your application are true, authentic, and accurate. Note that Amazon may remove your selling privileges for failing to meet these requirements."
Hopefully that phrasing relates to "true, authentic, and accurate" - and not to merely being unable to supply original lab results.

I personally would recall or sell off as fast as possible any of my listings under question until all of this is worked out. Not worth it to me getting suspended over in Q4.


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[LegoBro]

@exciter1 any response on your response with images? I am still waiting for my initial response...but will most likely just request the case closed.

[Darth_Raichu]

I went ahead and asked them to close the case instead of providing pictures etc and got my "case closed" response this morning.  The funny thing is I have not sent any stock to FBA for any of the ASINs in my list.

[exciter1]

1 hour ago, LegoBro said:

@exciter1 any response on your response with images? I am still waiting for my initial response...but will most likely just request the case closed.

I have not received a response yet. I had to respond 11 times, one for each ASIN, since only 5 pictures are permitted per response.  I expect the same response as above.  At least I know a few of the flagged sets and I'm pulling them from future shipments for now.

[brickology101]

So far , I have not seen reported in this forum or in the Amazon seller forum a positive outcome out of this toy safety document fiasco. And this whether it is LEGO, Hasbro or Breyer toys or whether sellers are actual licensed retailers, small or large, or else like most of us. I find this astounding. Amazon has to see this. They cannot be that bureaucratic and push paper all the way to the top. 

[smittypop2]

1 minute ago, brickology101 said:

So far , I have not seen reported in this forum or in the Amazon seller forum a positive outcome out of this toy safety document fiasco. And this whether it is LEGO, Hasbro or Breyer toys or whether sellers are actual licensed retailers, small or large, or else like most of us. I find this astounding. Amazon has to see this. They cannot be that bureaucratic and push paper all the way to the top. 

I actually got my first positive this morning. It was for a Hasbro product that I had about 45 pages of info on. I was denied on other Hasbro products with similar documentation from them. I was also denied on most of my Legos so far. I am just going to keep going back and forth with them to extend out my FBM time on these items. I have also told them to close one of the Legos and they did. when I went to relist the item it was NOT blocked or flagged in any way. No idea what is going to happen.

 

Dear Seller,

Thank you for your interest in selling on Amazon. Your case has been verified and approved from Product Safety team. 

We appreciate your patience and cooperation.

Thank you for selling with Amazon,

Ateeq P.
Amazon.com Product Compliance

 

[brickology101]

6 minutes ago, smittypop2 said:

I actually got my first positive this morning. It was for a Hasbro product that I had about 45 pages of info on. I was denied on other Hasbro products with similar documentation from them. I was also denied on most of my Legos so far. I am just going to keep going back and forth with them to extend out my FBM time on these items. I have also told them to close one of the Legos and they did. when I went to relist the item it was NOT blocked or flagged in any way. No idea what is going to happen.

 

Dear Seller,

Thank you for your interest in selling on Amazon. Your case has been verified and approved from Product Safety team. 

We appreciate your patience and cooperation.

Thank you for selling with Amazon,

Ateeq P.
Amazon.com Product Compliance

 

Ok thanks for the info. Noted that nothing good for Legos so far. Did you get the 45 pages safety report from Hasbro as an authorized retailer or did you have the product tested on your own ? I am just curious. I do not intend to sell Hasbro toys. I am gated anyway.

[smittypop2]

36 minutes ago, brickology101 said:

Ok thanks for the info. Noted that nothing good for Legos so far. Did you get the 45 pages safety report from Hasbro as an authorized retailer or did you have the product tested on your own ? I am just curious. I do not intend to sell Hasbro toys. I am gated anyway.

I am an authorized reseller or however you want to classify it, but I actually emailed Hasbro directly and they immediately gave me what I needed. They were very helpful and that is in diametric opposition to Lego, which told me they wouldn't give me anything. Jerks. 

[zak001]

You can add to the sticky list:

10737

10746

31058

31062

41128

[Darth_Raichu]

1 hour ago, smittypop2 said:

I am an authorized reseller or however you want to classify it, but I actually emailed Hasbro directly and they immediately gave me what I needed. They were very helpful and that is in diametric opposition to Lego, which told me they wouldn't give me anything. Jerks. 

LEGO have not realized they lost 1000+ showrooms and they have not had the need to fire 10% of their workforce in a long time..

[cory730]

1 hour ago, zak001 said:

You can add to the sticky list:

10737

10746

31058

31062

41128

I was afraid of some of those. Those are some great future sets I started buying. I listed the Creator Robot a couple days ago hoping it was not on the list. 

Edited November 1, 2018 by cory730

[Bold-Arrow]

https://sellercentral.amazon.com/forums/t/cpc-cert-requirement-after-the-fact-sub-toy/426466

 

[Phil B]

40 minutes ago, Bold-Arrow said:

https://sellercentral.amazon.com/forums/t/cpc-cert-requirement-after-the-fact-sub-toy/426466

 

Fail to see what the new info is in this post? Apart from some people saying a CPC is enough - we're clearly being told a CPC is *NOT* enough for LEGO. Last year when I got the same request for 1 ASIN, a LEGO CPC _was_ enough, this year they want test reports that none of us can provide (I doubt LEGO even hands those out to authorized distributors).

[Bold-Arrow]

Just now, Phil B said:

Fail to see what the new info is in this post? Apart from some people saying a CPC is enough - we're clearly being told a CPC is *NOT* enough for LEGO. Last year when I got the same request for 1 ASIN, a LEGO CPC _was_ enough, this year they want test reports that none of us can provide (I doubt LEGO even hands those out to authorized distributors).

nothing new. just a newer post to follow and see what transpires. 

[smittypop2]

1 hour ago, Phil B said:

Fail to see what the new info is in this post? Apart from some people saying a CPC is enough - we're clearly being told a CPC is *NOT* enough for LEGO. Last year when I got the same request for 1 ASIN, a LEGO CPC _was_ enough, this year they want test reports that none of us can provide (I doubt LEGO even hands those out to authorized distributors).

I was basically told by a Lego Senior Compliance Manager that these results were only for Target, Walmart and Amazon. 

[LegoEdison]

10 minutes ago, smittypop2 said:

I was basically told by a Lego Senior Compliance Manager that these results were only for Target, Walmart and Amazon. 

Can you share your contact with Amazon and let them deal with it?

J/k

[Lordoflego]

[exciter1]

I received my no go from Amazon Support on my flagged items. I'll just shutdown those listings and close the case.

They keep asking for the Manufacturer address on the product box.  Where is this located?  I'm not sure Lego ever has this on their products?

[LegoBro]

I just got the email for the images. I just requested they close the case. I deleted and sold off some of the stock prior to the 23rd of last month. I'll gradually sell off the rest through other channels. No sense in keeping this over my head this holiday season.

[Mark Twain]

I received my no go from Amazon Support on my flagged items. I'll just shutdown those listings and close the case.
They keep asking for the Manufacturer address on the product box.  Where is this located?  I'm not sure Lego ever has this on their products?

I may be mistaking this, but IIRC the compliance certificates should list not only the lab address, but also the manufacture address or at least region.


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[redcell]

4 minutes ago, Mark Twain said:

 

I may be mistaking this, but IIRC the compliance certificates should list not only the lab address, but also the manufacture address or at least region.


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It is clear that the people administering these requirements don't know what they're doing.  They are asking for things that even authorized retailers will be unable to obtain in certain cases.  Federal law only requires a manufacturer to disclose the Children's Product Certificate, not the whole test report.  

[Mark Twain]

20 minutes ago, redcell said:

It is clear that the people administering these requirements don't know what they're doing.  They are asking for things that even authorized retailers will be unable to obtain in certain cases.  Federal law only requires a manufacturer to disclose the Children's Product Certificate, not the whole test report.  

In certain cases, yes. If anything the inconstancy issues are the problem-- Hasbro will give out test reports to seemingly anyone who asks, while Lego refuses. The Amazon reps likely don't care about this.  

[Migration]

It is clear that the people administering these requirements don't know what they're doing.  They are asking for things that even authorized retailers will be unable to obtain in certain cases.  Federal law only requires a manufacturer to disclose the Children's Product Certificate, not the whole test report.  

Methinks that they listed the approved labs because they want us to pay for testing.

[redcell]

Just now, Mark Twain said:

In certain cases, yes. If anything the inconstancy issues are the problem-- Hasbro will give out test reports to seemingly anyone who asks, while Lego refuses. The Amazon reps likely don't care about this.  

Exactly.  If the law doesn't require disclosure of the test reports, then the manufacturer has discretion to withhold them and there are legit reasons that a manufacturer would not want to spread that level of information around publicly.

My hope is that this is a case of a compliance department setting requirements too tightly without understanding the full consequences of those requirements.  I have been working to escalate the issue with Amazon to get a better read on this, but haven't gotten anything back yet.

2 minutes ago, Migration said:

Methinks that they listed the approved labs because they want us to pay for testing.

The problem is that we are not the manufacturer or importer.  Even if we paid for the independent testing, we wouldn't be able to issue a valid Children's Product Certificate based on that testing.

[exciter1]

25 minutes ago, redcell said:

The problem is that we are not the manufacturer or importer.  Even if we paid for the independent testing, we wouldn't be able to issue a valid Children's Product Certificate based on that testing.

I personally feel that they should have these certifications on file. When our items are checked in, they should be able to verify authenticity.

I'm also very curious about where we go from here. Some sellers flagged, others not, some products flagged, others not, some of the products for some sellers flagged, for others, they were not. Will these items be flagged an all senders who aren't verified will be prohibited from selling these items?  We don't know...