LEGO.com cancelling orders?

[Flyfisher]

Hi All,

 

Was just curious if any others are getting their orders cancelled from lego.com? I haven't received any type of 'ban' email and haven't been ordering a lot of stuff, however my recent orders have been cancelled.

 

 

 

[dbost01]

They don't always send Ban letters when they ban. They just ban.

[legodelorean]

I still have an Exosuit and RI backordered.  I haven't gotten a cancellation e-mail......................yet.

[comicblast]

What did you order in the past, what timeframe, and which order was cancelled?

[stephen_rockefeller]

Call them.

[Bold-Arrow]

i know of some members that got banned without notice. they were having all their orders cancelled and upon contacting Lego, they got informed about being banned. Having said that, just because orders were cancelled doesnt mean you were banned. 

[Guest brickcrazyhouse]

without knowing your recent purchuse history and what was canceled, sounds like you got a 50/50 chance at a new badge

[TWO2SEVEN]

When I ordered my Grand Emporium the order was cancelled. I didn't get any notification and only found out when I checked my order status online. I called LEGO Shop at Home and was told they would research the issue. I never heard back from them. A few days later they shipped my free Shredder Polybag, but the GE was still back ordered. I kept checking and it eventually shipped.

TL:DR - Call and ask, it may just be a hold that they will clear up.

What did you order?

Sent from my iPhone using Brickpicker

[asharerin]

How quickly are they getting cancelled? If they are getting auto cancelled within 10 mins or so and not even being reviewed by a human then sorry to say you are banned. 

[mlussardi9614]

My last order of a SSD got canceled a couple weeks back. With no email

[boliramirez]

Is this going to a mailing center or forwarding service???  I got a couple cancelled in june and they told me a week later that they do not ship any more to those type of addresses.........