gorbasho Posted August 13, 2014 Share Posted August 13, 2014 I bought an item recently that was damaged in shipping due to poor packaging by the seller. I opened a case and the seller says that if I send it back to him he may potentially be able to get me a replacement, otherwise he will refund me. My question is whether it is safe to accept the replacement, given the unusual situation of "maybe replacement, otherwise refund". As far as I know the options provided by eBay are keeping the item for a partial refund and returning the item for a full refund. I want to make sure that sending a replacement would be covered by the buyer protection system, ie he is required to send a replacement within X days of receiving the original item back, required to upload a new tracking number, etc. It would be easier to get a replacement rather than me returning it and having to go find a new item elsewhere, but it seems like there is the potential for headaches if he decides not to ship a replacement or if it arrives damaged again. Quote Link to comment Share on other sites More sharing options...
gorbasho Posted August 13, 2014 Author Share Posted August 13, 2014 Well I guess I'm just unfamiliar with the system, upon reading more on how it works it seems replacements are fairly standard, so I guess I'll go through with that. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.