Missing Minifigs

[Lmhelmick]

Just got my pirate ship ambush from walmart.com and when I opened it up there were no minifigures inside whatsoever. The box was minty and sealed, and all the bags were sealed but somehow this happened. Has this happened to anyone else and what did you do?

[Migration]

Either return to store or contact lego about the missing mini figs.

Sent from my iPhone using Brickpicker

[legopocalypse]

That sure is an emergency

Glad you changed the title from Emergency to Missing Minifigs

I would return it to Walmart and they should give you a full refund or exchange for the same set....with Minifigs! :-)

[33Lego]

I only had issues with store picks.

The ones that mailed to me (directly from retailers are fine).

 

But do weight them.

 

Bad thing happens.

[Darth_Raichu]

How many sealed bags did you see in the box ?

 

 

Just got my pirate ship ambush from walmart.com and when I opened it up there were no minifigures inside whatsoever. The box was minty and sealed, and all the bags were sealed but somehow this happened. Has this happened to anyone else and what did you do?

 

[Lmhelmick]

There were six sealed bags in the box

I only had issues with store picks.

The ones that mailed to me (directly from retailers are fine).

This was a store pickup after I ordered it.

[tdw]

There were no tiny cuts on the bags as the minifigures are in a couple of different bags?

[Lmhelmick]

There were no tiny cuts on the bags as the minifigures are in a couple of different bags?

It didn't appear so, somebody may have resealed the bags. It seems like a long stretch but it seems like the only thing that could have happened other than a packaging malfunction in the factory.

[Darth_Raichu]

If there is no sign of foul play on the 2 bags then call LEGO and explain it to them.  Offer to send those bags if they want proof

 

By the way, can you check one of the seals on the flap and post its 4 digits here ?

[Stevenplays]

I've had a similar experience before the Droid Escape set, I was missing one of R2-D2s leg arm things and I just called up LEGO and the rep was really nice and she said that accidents happen and was sent the part within a week.

[Shislerocco]

I have had similar happen on two walmart purchases. There is a thread about this.

A slave 1 I bought looked completely sealed no tampering but when opened the figs were missing but no reseal of the bag they took from.

Another one was a weather top that I didn't notice was glued back shut. Figs were gone but no unsealed bags.

I returned both back to the store without issues when I explained. Unfortunately the weather top set was long passed EOL so no exchange.

[stephen_rockefeller]

It would be way easier to return the set back to the store. I'm not doubting Lego would replace the missing pieces but it takes time. It takes 3 weeks minimum to receive missing parts from my experiences.

[jaisonline]

It would be way easier to return the set back to the store. I'm not doubting Lego would replace the missing pieces but it takes time. It takes 3 weeks minimum to receive missing parts from my experiences.

Lego will replace the minifigs if you have the receipt. The reps are cool like that especially when buying from Walmart or Amazon Warehouse, just be sure to talk with a phone rep and mention it's a gift for your child. They replaced all my minifigs for a Jabba's Palace since it was bought from a Target and the box was messed up. They just asked for a copy if the receipt. When this happened, Jabba's Palace was pretty hard to find at stores and shop@home was sold-out,

[Shislerocco]

It would be way easier to return the set back to the store. I'm not doubting Lego would replace the missing pieces but it takes time. It takes 3 weeks minimum to receive missing parts from my experiences.

What if the set is possibly EOL?

When I asked about the wearhertop set lego told me to return to retailer even though I said I was disappointed cause I didn't own the set yet and was happy to find it still. They specifically stated something about selling licensed figs outside a set.

All true statements.

If the OP wants the set and it's EOL they may be out of luck from TLG anyway.

[M4x18]

I've had a similar experience before the Droid Escape set, I was missing one of R2-D2s leg arm things and I just called up LEGO and the rep was really nice and she said that accidents happen and was sent the part within a week.

 

A single piece is an accident, all of the minifigs - that's 9 minifigures - in multiple bags is hardly that.

[Shislerocco]

This is the reply I got from lego as mentioned when asked about a similar condition as the OP

Thanks for getting in touch with us.

I am glad you were able to get the set, unfortunately the set was missing those key minifigures. The best thing to do is to return it to WalMart for a refund. This is a licensed set. Our licensing agreement is very strict with the folks that have created the story line. Returning the set and getting a refund is the best action. We cannot sell the minifigures by themselves due to the licensing agreement. If I can assist you in any other way, please give me a call at the phone number listed above. We are not producing the set any longer, so replacing it would be very difficult.

[M4x18]

This is the reply I got from lego as mentioned when asked about a similar condition as the OP

Thanks for getting in touch with us.

I am glad you were able to get the set, unfortunately the set was missing those key minifigures. The best thing to do is to return it to WalMart for a refund. This is a licensed set. Our licensing agreement is very strict with the folks that have created the story line. Returning the set and getting a refund is the best action. We cannot sell the minifigures by themselves due to the licensing agreement. If I can assist you in any other way, please give me a call at the phone number listed above. We are not producing the set any longer, so replacing it would be very difficult.

 

So there you go, go to Walmart and request a refund/exchange. Since you are going to build it, open the set right there in front of them.

 

As for everyone else, EOL is coming. Stock up!

[stephen_rockefeller]

So there you go, go to Walmart and request a refund/exchange. Since you are going to build it, open the set right there in front of them.

 

As for everyone else, EOL is coming. Stock up!

You saw it on the short list?

[Shislerocco]

Don't get the wrong impression my email from LEGO was about the Lord of the rings Weathertop set not pirate ship ambush!

Don't panic!

[M4x18]

Don't get the wrong impression my email from LEGO was about the Lord of the rings Weathertop set not pirate ship ambush!

Don't panic!

 

 

Got me there.

 

You saw it on the short list?

 

 

Have seen it among the names being thrown in here as retirement candidate. That and my assumption - wrong - that the OPs email was regarding PSA led me into tinking that it'd go sooner than later. Not that Lego reps statements are worth much but it made sense for a while.

[Darth_Raichu]

Lol must every thread become EOL speculation thread ? ;)

[stephen_rockefeller]

Lol must every thread become EOL speculation thread ?

Your fellow BPers will it to be that way!

[M4x18]

Lol must every thread become EOL speculation thread ?

 

Come on! The email posted by the OP didn't clarify if the set he was referring to was the PSA.

 

!!!!!!

[No More Monkeys]

OP still needs to tell us the seal code...

[Lmhelmick]

I was able to get a hold of customer crevices at walmart and told them about the situation. They told me that they would give me a new one and let me keep the other but they were out of stock at the time.