Fcbarcelona101 Posted June 25, 2021 Share Posted June 25, 2021 Creeper Mines arrived today from Amazon, one of them with a rip all across the back of the box, and the other one still damaged and opened. Those 2 are going back, only 1 was decent enough to keep. Quote Link to comment Share on other sites More sharing options...
gmpirate Posted June 25, 2021 Share Posted June 25, 2021 My last batch of GB’s from Amazon contained some 3rd party returns all banged up with stickers on them. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted June 25, 2021 Share Posted June 25, 2021 3 minutes ago, gmpirate said: My last batch of GB’s from Amazon contained some 3rd party returns all banged up with stickers on them. Mine were new Quote Link to comment Share on other sites More sharing options...
exciter1 Posted July 10, 2021 Share Posted July 10, 2021 I noticed LEGO is starting to use kraft paper for packing. Maybe they do listen! 1 Quote Link to comment Share on other sites More sharing options...
Pseudoty Posted July 10, 2021 Share Posted July 10, 2021 5 hours ago, exciter1 said: I noticed LEGO is starting to use kraft paper for packing. Maybe they do listen! My last order, the adidas promo, which has been extended to stack on the dickens, came with Kraft paper and a new easy to remove shipping label. Quote Link to comment Share on other sites More sharing options...
ISO8T0 Posted July 14, 2021 Share Posted July 14, 2021 I noticed LEGO is starting to use kraft paper for packing. Maybe they do listen!Probably only took a 100k of comments about air pillows crushing sets. 1 Quote Link to comment Share on other sites More sharing options...
Jackson Posted July 24, 2021 Share Posted July 24, 2021 I received my first package from LEGO packed with paper. Sooooooooo much better than constantly overstuffing the shipping box with air pillows and crushing the LEGO boxes. I really wonder if LEGO changed this due to customer complaints or if they changed due to some other reason. Anyway, if they changed due to customer complaints, it fracking took them long enough! Years! 1 Quote Link to comment Share on other sites More sharing options...
KvHulk Posted July 24, 2021 Share Posted July 24, 2021 My problem with lego shipping has always been the same... FEDEX. Until LEGO replaces FEDEX most of my packages will always arrive beat to ****. 1 Quote Link to comment Share on other sites More sharing options...
KShine Posted July 24, 2021 Share Posted July 24, 2021 44 minutes ago, Jackson said: I received my first package from LEGO packed with paper. Sooooooooo much better than constantly overstuffing the shipping box with air pillows and crushing the LEGO boxes. I really wonder if LEGO changed this due to customer complaints or if they changed due to some other reason. Anyway, if they changed due to customer complaints, it fracking took them long enough! Years! So now, maybe in 10 years or so, they'll learn about proper proportions - and not to shove so much paper into the box (crushing it that way instead). 1 Quote Link to comment Share on other sites More sharing options...
KShine Posted July 24, 2021 Share Posted July 24, 2021 19 minutes ago, KvHulk said: My problem with lego shipping has always been the same... FEDEX. Until LEGO replaces FEDEX most of my packages will always arrive beat to ****. My Fedex is delivered great - It must be a poor delivery person along your route. My UPS packages are always trashed (even though other people have great experiences). 2 Quote Link to comment Share on other sites More sharing options...
FM Posted July 24, 2021 Share Posted July 24, 2021 Thank you once again Amazon for providing me with an excellent customer experience. Although every seal was broken your shipping associate was kind enough to tape it with packing tape so that wouldn't come open and lose parts while being shipped. Placing the shipping label directly on the product was great. The kids love the fact that they did not have to open the box to actually see what had arrived. And fortunately the hole in the side of the box allowed us to even preview the contents before opening the box.Sent from my moto g power (2021) using Tapatalk 1 1 Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted July 26, 2021 Share Posted July 26, 2021 Starting to get sets in bubble mailers from Walmart. Too bad since Walmart by far has been better than most stores in terms of packaging their items. Quote Link to comment Share on other sites More sharing options...
BrickLover80 Posted October 5, 2021 Share Posted October 5, 2021 2nd time in a week Amazon delivered set with shipping label slapped on Lego box, no shipping box. Delivery was done by their own team, not UPS/USPS. These were both bigger sets. Funny enough, for returns, I'm asked to box the sets. Quote Link to comment Share on other sites More sharing options...
RightDwigt Posted October 6, 2021 Share Posted October 6, 2021 6 hours ago, BrickLover80 said: 2nd time in a week Amazon delivered set with shipping label slapped on Lego box, no shipping box. Delivery was done by their own team, not UPS/USPS. These were both bigger sets. Funny enough, for returns, I'm asked to box the sets. You should tell them that returns might ship in their original packaging. 1 4 Quote Link to comment Share on other sites More sharing options...
CosmicSpeed Posted October 7, 2021 Share Posted October 7, 2021 So I received the Pickup Truck from Lego.com and its is pretty crushed. In peoples experience here, is a return to the store allowed or looked down upon to get a better box or contact CS? Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted October 7, 2021 Share Posted October 7, 2021 2 minutes ago, CosmicSpeed said: So I received the Pickup Truck from Lego.com and its is pretty crushed. In peoples experience here, is a return to the store allowed or looked down upon to get a better box or contact CS? Stores allow same item exchange provided they have it in stock 1 Quote Link to comment Share on other sites More sharing options...
$20 on joe vs dan Posted October 7, 2021 Share Posted October 7, 2021 On 10/5/2021 at 5:30 PM, RightDwigt said: You should tell them that returns might ship in their original packaging. Returns will ship in "Frustration-Free Packaging" 1 Quote Link to comment Share on other sites More sharing options...
BRIX23 Posted October 15, 2021 Share Posted October 15, 2021 VIP Outlet shipped my Haunted Mansion set without a shipping box or bag. Ironically it arrived in better condition than most of the sets they have actually packed in a box. Quote Link to comment Share on other sites More sharing options...
kldesigns Posted October 15, 2021 Share Posted October 15, 2021 My R2-D2 and Technic Ford Raptor from BestBuy both arrived only in shrink-wrap. Did they run out of cardboard boxes? Both sets were shipped from two different locations in NY State. Is this the new norm for BestBuy? 1 Quote Link to comment Share on other sites More sharing options...
gmpirate Posted October 15, 2021 Share Posted October 15, 2021 Yes Quote Link to comment Share on other sites More sharing options...
BRIX23 Posted November 30, 2021 Share Posted November 30, 2021 Experiences with Costco shipping large Lego orders? Just placed an order and checked the box for "plain packaging" which by their description the sets should be packed in a plain brown box. However, a quick google search shows that many still receive their items with labels right on the manufacturer's box despite making the "plain packaging" selection. Quote Link to comment Share on other sites More sharing options...
chinothegeeko Posted November 30, 2021 Share Posted November 30, 2021 Experiences with Costco shipping large Lego orders? Just placed an order and checked the box for "plain packaging" which by their description the sets should be packed in a plain brown box. However, a quick google search shows that many still receive their items with labels right on the manufacturer's box despite making the "plain packaging" selection. Been ordering 5 ata time and all arrive in a brown Costco box in great shape. Sent from my iPhone using Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
terrymc4677 Posted November 30, 2021 Share Posted November 30, 2021 Been ordering 5 ata time and all arrive in a brown Costco box in great shape. Sent from my iPhone using TapatalkAre you referring to The Child? I tried to place another order of five and it said it was limited to 5 per account. I wouldn’t mind a few more orders of these. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
exracer327 Posted December 1, 2021 Share Posted December 1, 2021 Two examples: Target - three sets shipped; all arrive in their own boxes with air pillows. 2/3 arrive damaged. *sigh* Kohl's - four sets shipped; smallest two arrive in a box. Largest two arrive in the same garment bag - both smashed. Seriously, why do these companies ship LEGO in bags?! *sigh* 1 Quote Link to comment Share on other sites More sharing options...
Average Guy Posted December 5, 2021 Share Posted December 5, 2021 Walmart "fulfilled" a partial order to my home today. Got home to find the little Walmart shopping bag tied in a knot with the Mandalorion battle pack inside of it, a sticker on the outside of the bag with my name, the time, and a barcode. Nice packing Walmart! Quote Link to comment Share on other sites More sharing options...
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