Trouble with my Kmart Shop your way account

[danielnorber]

Hi everyone,

 

Whenever I try to attach a bonus coupon (for instance, 3,000 points when you spend $10) I can apply the coupon, but the points don't show up in my account.

 

Has anyone encountered this and fixed it?

 

Thanks!

D
 

[exciter1]

I have not, but you can call the SYWR call center and they might be able to check into it for you.

 

1.800.991.8708

8 AM-11 PM CST, 7 days a week, except for certain holidays

[danielnorber]

Yeah, I've tried to talk to them...no one ever seems to know why it's happening, so I just have to call every time I place an order to get the bonus points.  It's not awful, but I just wish I didn't have to do it.

[exciter1]

Yeah, I've tried to talk to them...no one ever seems to know why it's happening, so I just have to call every time I place an order to get the bonus points.  It's not awful, but I just wish I didn't have to do it.

 

That stinks!  It might be worth your time to create a new account.

[Soadfan4ever]

That stinks!  It might be worth your time to create a new account.

Something similar happened to me last year.  I agree with exciter, the simplest thing would be to just make a new one.  As long as you didn't pay for SYWMax your really not losing much.