Lego In-Store Policy Change Toward Promotion Stacking?

I feel like your in the same area as me.  Was this the Cherry Hill store?  Was planning on going there tomorrow to see if I could double up.

As a customer, this blows. As a business rule, yeah I get that it makes sense. I would say that if they try to have multiple promotions where one needs a min purchase of $99, that would take it too far and should give a little leeway.

I did my first promo stack with the Batman poly and DC Super Hero Girls recently.  I qualified for both promos with my in store purchase and they threw in both polys and a few of the Batman posters (the current week and the prior week too).  The Kenwood Mall location in Cincinnati, OH.

59 minutes ago, MrToes16 said:

As a customer, this blows. As a business rule, yeah I get that it makes sense. I would say that if they try to have multiple promotions where one needs a min purchase of $99, that would take it too far and should give a little leeway.

True about biz vs. customer.

Here's my small beef.  this was a Lego store ( not Merlin)  with the same promotions as online.  Thus why have different promo rules for B&M vs. online stores?

This appears to be a local store decision. My local LEGO store was giving away three freebies this past weekend, the 40252 Beetle, the Friends Tic Tac Toe polybag and a Nexo Knights figure if you bought $50 and it included a $20 Friends purchase.

The senior salesperson was even telling people to do it to get all three. When I asked about stacking, he said it was up to the store and it depends on various factors, like how many they have left, how popular the freebie, how early in the promo period, do they need to clear space in the back, etc.

48 minutes ago, jaisonline said:

True about biz vs. customer.

Here's my small beef.  this was a Lego store ( not Merlin)  with the same promotions as online.  Thus why have different promo rules for B&M vs. online stores?

I guess it could because operated by different company? Well I don't remember the exact words the employee was using, but I been told few times in B&M store that the online store is not the same company as B&M store. So the on sale prices online won't carry over to the physical store. 

3 hours ago, psusyntar said:

I feel like your in the same area as me.  Was this the Cherry Hill store?  Was planning on going there tomorrow to see if I could double up.

No. Not CH Mall this time around.  Speaking of that store, I heard there won't be a SW exclusive event for LUG members / invites only this month.  I enjoyed the Space Slug set last yr.

56 minutes ago, jaisonline said:

No. Not CH Mall this time around.  Speaking of that store, I heard there won't be a SW exclusive event for LUG members / invites only this month.  I enjoyed the Space Slug set last yr.

I did as well last year.  Was hoping for another.  Made a nice profit off that set.

I've had this problem at my store (in Canada) since like 3 years ago. I think it really just depends on the store/cashier.

It's not just LEGO Store, every store is YMMV. People suck, including managers.

Or you can get an awesome customer service experience.  I'm visiting New York, so naturally I had to go to the Rockefeller store (which BTW is a lot smaller than I was expecting).  I browse but I'm not planning on buying much since 1) NYC markup and 2) no room in suitcase so I just grabbed the souvenir Statue of Liberty magnet figure with the NYC tile.  I see they are still giving out mini VW's so I ask if I can just buy one.  The clerk scanned my VIP card and saw I had $30 in points and was impressed by how much I spent to get $30.  He said "I see you buy a lot from us so I'm going to go ahead and give you one".   Made my day, and I'm already a Lego fan.

So I agree, its YMMV on the promos, but the PR value of doing something nice for a customer goes a long way.   Just ask United Airlines where putting company policy in front of customer service got them!

13 minutes ago, DadsAFOL said:

Just ask United Airlines where putting company policy in front of customer service got them!

They got to disprove the saying "there is no such thing as bad publicity"

This is definitely YMMV.  Before I even went to the register I asked about it and was told I could double dip on the promos at the LEGO store in Cherry Hill, NJ.   When I went to check out they even were giving away the Ultimate Lavaria that was the freebie a few months ago.  Must have a bunch left over.  So I triple dipped on a $53 purchase,

I was at the French Parisian Store a week ago for the anniversary. I purchased 135 euros of Lego and got rewarded with the following:

2 x 5001622 LEGO Store Employee polybag (min 20 euros purchase) I think I got one free

1 x 5004931 Birthday Card (min 55 euros purchase)

1 x 40252 Mini Beetle (min 40 euros purchase)

1 x 40145 LEGO Brand Retail Store (min 125 euros of purchase)

On top of that I used 400 VIP points to get a 20 euros discount so I paid 115 euros for a Star Wars AT-ST and Y-wing plus all bonuses... Pretty good buy in my opinion!

Ho, and it was triple VIP points so I got something like 390 VIP points so another 20 euros discount for the next purchase...

Much like TRU if its allowed by the system then I would apply YMMV.  Unlike TRU however LEGO stores do care about customer opinion, so if you hit this problem then give them your opinion.  I get the logic, but policies like these should be consistent across all stores, not handled on a cashier by cashier basis...